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Customer Service Rep: M-f: 8a-5p

4 months ago

Industry, United States FS.COM Full time

FS.COM is a leading global high-performance end-to-end cable and connectivity solutions provider. Founded in 2009 as Fiberstore, FS.COM brings a complete portfolio of products and solutions including Switches & Optics, Integrated Cabling Infrastructure, and OTN Equipment--all designed for installation in data centers, cloud computing, metro networks, and access networks to connect a broad range of devices. Through continuous technology innovation, our products and solutions have been deployed in over 200 countries and adopted by worldwide well-known corporations such as Microsoft and Google Fiber. Join our team to be a key factor in redefining the optical communication industry and building an efficiently connected world

Pay: From $18.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday 8:00am-5:00pm or 9:00am-6:00pm

JOB DESCRIPTION:
As a **Customer Service Representative**, you will be responsible for ensuring all general customer questions are resolved using the highest degree of professionalism and service. You will work with a mentor under the direct supervision of the Customer Support Manager. As a member of the Customer Support team, you must be committed to upholding FS.COM’s desire to provide an excellent customer experience.

Job functions consist of, but are not limited to:

- Provides technical support for all business products and services, including identifying and troubleshooting network issues
- Constructing professional written correspondence with customers.
- Maintaining a high level of phone etiquette, while simultaneously addressing live chats.
- Resolving customer inquiries regarding general website and product information.
- Obtaining entry level fiber optic product knowledge and assisting with basic customer technical issues.
- Researching information regarding compatibility.
- Researching information regarding shipping and inventory related concerns.
- Escalating more complex customer inquiries to the appropriate team member.
- Working efficiently and taking direction in a constantly changing environment.
- Communicating with team members and management when issues or errors occur.
- Assisting new team members when needed.
- Developing an understanding of company, history, team, product offerings and services.
- Other duties as requested.

QUALIFICATIONS:

- 1+ years experience in a Call Center Environment.
- Bilingual Spanish and/or Chinese a plus
- Fiber Network Technical Skills Preferred
- Demonstrated understanding of computer skills
- Ability and willingness to learn quickly
- Excellent writing and communication skills
- Experience in technical support or customer service chat/call center
- High attention to detail
- Dependable and punctual
- Able to work independently & as part of a team
- Positive attitude and motivation to succeed

Pay: From $18.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (required)

**Experience**:

- Call Center: 1 year (required)
- Fiber Network Technical Skills: 1 year (preferred)

**Language**:

- English (required)

Ability to Relocate:

- Industry, CA 91745: Relocate before starting work (required)

Work Location: In person