Production Support Specialist

6 days ago

Chicago, United States Chubb Full time

Combined Insurance, a Chubb Company, is seeking a Production Support Specialist (PSS) to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals

**JOB SUMMARY**

The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT.

The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll outs for our products and services are performing as designed.

This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.

**RESPONSIBILITIES**
- Understand group insurance regulations related to fulfillment, including situs rules
- Participate in project lifecycle for new product rollouts and regulatory changes
- Assist with UAT of projects as assigned by Manager
- Manage vendor print report log and troubleshoot policy errors
- Draft cover letters for special mailings using Microsoft Word
- Handle duplicate policy requests for complex cases
- Create sample policies for the field
- Audit benefit setup completed by Contract Specialist team when needed
- Handle complex benefit setup for groups with non-standard fulfillment rules when needed
- Organize multiple production issues, customer requests and inquiries from other sources.
- Maintain ownership until resolution of issue.
- Other projects and duties as assigned

**COMPETENCIES**
- **Problem Solving**: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
- **Continuous **Learning**: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
- **Initiative**: Willingly does more than is required or expected in the job. Meets objectives on time with mínimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
- **Adaptability**: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
- **Results Orientation**: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
- **Values Orientation**: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

**SKILLS**
- Excellent written and verbal communication skills, strong team player
- Excellent knowledge of MS Suite of products and Adobe Acrobat Pro
- Working knowledge of JavaScript
- Ability to work independently
- Ability to operate in a dynamic environment and retain focus on goal achievement

**EDUCATION AND EXPERIENCE**
- High School diploma or equivalent
- Some college preferred

**OUR BENEFITS**

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insuran

  • Production Support Specialist

    4 days ago

    Chicago, United States Combined Insurance Full time

    Combined Insurance, a Chubb Company, is seeking a Production Support Specialist (PSS) to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! **JOB SUMMARY** The Production Support Specialist (PSS) is a...

  • Production Support Specialist- Remote

    1 month ago

    Chicago, United States Georgia IT Inc Full time

    Production Support Specialist Location: can be fully remote or in Chicago, IL Duration: 6 months with possibility of extension Job description The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other...

  • Product Support Specialist

    3 days ago

    Chicago, United States Ticketmaster Entertainment, Inc. Full time

    Job Summary: JOB DESCRIPTION - PRODUCT SUPPORT SPECIALIST Location: Remote/Chicago, IL Division: TM Resale Line Manager: Product Support Supervisor or Manager Contract Terms: 40 hours per week, full-time, Hourly THE TEAM The broker product support team is comprised of multiple departments that represent support for the resale business, supporting...

  • Product Support Specialist

    3 days ago

    Chicago, United States Ticketmaster Entertainment, Inc. Full time

    Job Summary: JOB DESCRIPTION - PRODUCT SUPPORT SPECIALIST Location: Remote/Chicago, IL Division: TM Resale Line Manager: Product Support Supervisor or Manager Contract Terms: 40 hours per week, full-time, Hourly THE TEAM The broker product support team is comprised of multiple departments that represent support for the resale business, supporting...

  • Records Support Specialist

    2 weeks ago

    Chicago, United States U.S. Legal Support Full time

    Are you dependable, resilient, and outgoing? Do you have a client-focused outlook and great critical thinking skills? U.S. Legal Support seeks a Records Support Specialist that communicates effectively, has a keen eye for detail, and a problem solver. A Records Support Specialist for U.S. Legal Support to facilitate the receipt of records for the Opposing...

  • Senior Product Support Specialist

    5 days ago

    Chicago, United States G2 Crowd Full time

    **Senior Product Support Specialist** at G2 Remote US We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click to learn more about our benefits. **About G2 - Our People** G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more...

  • Product Support Specialist I

    4 days ago

    Chicago, United States National Council State Boards Of Nursing Full time

    POSITION TITLE: Product Support Specialist I, CS (Nursys Specialist I, CS) STATUS: Full time / Exempt LOCATION:Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote) ABOUT NCSBN The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on...

  • Product Support Specialist I

    1 week ago

    Chicago, United States National Council of State Boards of Nursing Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Product Support Specialist I, CS (Nursys Specialist I, CS)STATUS: Full time / ExemptLOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)ABOUT NCSBNThe National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies...

  • Product Support Specialist

    1 week ago

    Chicago, Illinois, United States Nextpoint Full time

    Join Us At Nextpoint Who We Are and What We Offer Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined eDiscovery workflows, simplified case management, and best-in-class security at every point....

  • Technical Product Support Specialist

    4 days ago

    Chicago, United States Brandt Companies Full time

    Job DescriptionSUMMARY Brandt is seeking a dynamic Technical Product Support Specialist to join our team and provide exceptional customer and dealer support for our Road Rail equipment and Hydrovac Trucks. The successful candidate will play a crucial role in delivering technical assistance, conducting customer training sessions, and supporting customers and...

  • Technical Product Support Specialist

    3 days ago

    Chicago, United States Brandt Companies Full time

    Job DescriptionSUMMARY Brandt is seeking a dynamic Technical Product Support Specialist to join our team and provide exceptional customer and dealer support for our Road Rail equipment and Hydrovac Trucks. The successful candidate will play a crucial role in delivering technical assistance, conducting customer training sessions, and supporting customers and...

  • Product Support Specialist III, CS

    4 weeks ago

    Chicago, United States National Council Of State Boards Of Nursing Full time

    Job Description Job Description POSITION TITLE: Product Support Specialist III, Consolidated Services (Nursys Team)STATUS: Full time / ExemptLOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)ABOUT NCSBNThe National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through...

  • Production Support Specialist

    1 month ago

    Chicago, United States Saxon Global Full time

    C&IS Digital Support organization is looking for support Consultant who can work under general supervision (but works independently). They will be responsible for day-to-day production support for multiple tier 0 (most critical) external client applications. This role will support our clients and partners and will liaise with upstream and downstream...

  • Product Specialist

    3 weeks ago

    Chicago, United States Cancer IQ Full time

    **The Company** CancerIQ’s technology makes it possible for providers to, at scale, recognize and empower patients who have increased risk for cancer. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most providers (e.g., hospitals, cancer centers, group practices) simply don’t have the time...

  • Production Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Saxon Global Full time

    C&IS Digital Support organization is looking for support Consultant who can work under general supervision (but works independently). They will be responsible for day-to-day production support for multiple tier 0 (most critical) external client applications. This role will support our clients and partners and will liaise with upstream and downstream...

  • Product Specialist

    1 month ago

    Chicago, United States Neat Full time

    **Hiring remotely in Chicago.** **Our Company** Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office"...

  • Product Support Specialist III, CS

    4 weeks ago

    Chicago, United States National Council of State Boards of Nursing Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Product Support Specialist III, Consolidated Services (Nursys Team)STATUS: Full time / ExemptLOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)ABOUT NCSBNThe National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing...

  • Product Support Specialist III, CS

    4 weeks ago

    Chicago, United States National Council of State Boards of Nursing Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Product Support Specialist III, Consolidated Services (Nursys Team)STATUS: Full time / ExemptLOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)ABOUT NCSBNThe National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing...

  • Product Specialist

    4 weeks ago

    Chicago, United States HOWARD ORLOFF IMPORTS Full time

    **Product Specialist job summary** Jaguar Chicago, Land Rover Chicago, and Howard Orloff Volvo Cars are seeking a motivated Product Specialist to be a knowledgeable, outgoing, and problem-solving resource for our loyal customers. This is an incredible training opportunity for motivated individuals to get an introduction to sales. Learn on-the-job skills...

  • Product Specialist

    1 month ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...