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General Manager

3 months ago

New York, United States Stretch Pizza Full time

**Stretch Pizza** is a NYC pizzeria celebrated for its innovative take on classic pizza. Founded by renowned chef Wylie Dufresne, Stretch combines culinary expertise with a passion for high-quality ingredients. Known for its unique dough, which provides a perfect balance of chewiness and crispiness, Stretch Pizza offers an array of creative toppings that elevate traditional pizza flavors. The pizzeria has quickly gained a loyal following and critical acclaim for its inventive approach and dedication to excellence in every pie.

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**About The Role**
Stretch is searching for a General Manager who is expected to be responsible for leading the daily operations of the restaurant. They direct and coach all staff members, ensuring the team member experience, guest experience, and financial health of the business align with our company's standards, vision, and goals. The General Manager actively leads by example, inspires, and teaches skills to elevate the guest experience, their teams, and their restaurant.

**Responsibilities**:

- Works with the ownership team to develop and execute strategies to achieve operational goals at the restaurant level
- Implements, monitors, and fine-tunes clear strategic initiatives
- Creation and maintenance of training materials and SOPS
- Is a leader for the entire team and unites both FOH and BOH towards a common goal of continually raising the standard and delivering performance
- Conducts weekly manager meetings and creates the weekly pre-shift template
- Ensures the restaurant team delivers on top service standards; interacts with customers at every service to cultivate regulars and hear first-person feedback
- Ensures consistent execution of food, beverage, service, and hospitality that aligns with our values
- Helps to identify opportunities to grow sales: operational improvements, sales initiatives, marketing opportunities
- Proactively manages prime costs with an eye on the daily, weekly, monthly, and annual projections and budgets
- Submits weekly schedules that deliver an excellent service experience while remaining fiscally responsible for budgeted targets
- Forecasts and monitors weekly sales and labor numbers and adjusts at the moment to ensure hospitality and financial targets are achieved.
- Creates a talent pipeline of FOH and BOH team members
- Interviews and approves the hiring of all hourly team members
- Ensures that operational and training standards are consistently followed and executed by the entire restaurant team
- Ensures proper sanitation standards are being met in accordance with DOH guidelines

**Requirements**:

- Minimum of 2+ years experience in a senior management position overseeing a full-service restaurant and/or quick service restaurant - concepts that are pizza or Italian cuisine driven is a plus
- A passion for excellence in hospitality
- Proven track record of overseeing high-revenue streams
- Bachelor's Degree preferred
- Proficiency in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Payroll, POS, and COGS Systems
- Ability to effectively communicate verbally and digitally
- Excellent strategic planning skills with an emphasis on delivering, executing, and assessing action plans
- Ability to effectively solve and deal with a variety of changing situations under stress
- Self-driven, results-oriented, and proactive attitude
- A solid track record of leading high-caliber service

Flexible work schedules: the ability to work night, weekends, and holidays, as business permits
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Stretch Pizza (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination._

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