User Experience Design, Executive Director

4 weeks ago

Brooklyn, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
As an Experience Design Executive Director in Digital Customer Experience, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

In this role, you will be the Head of Design for Business Banking Deposits & Cash Management. You will collaborate with and influence all levels of the organization to create insights driven, user-centered strategies for our Core Business Banking Deposits Products, from discovery to deployment. As a manager, you look after the people on the team, through mentorship, professional development, and career-building. You will use a facilitative leadership style in partnership with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

**Job responsibilities**
- Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
- Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
- Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
- Lead the strategic efforts for your team, in partnership with the Small Business DCE Leadership team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
- Plan and structure work across multiple design/product teams
- Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership
- Present the team’s work to cross-functional MDs and other executives
- Keep designers (and cross-functional peers) focused on product and business objectives, so they’re designing for customer impact

**Required qualifications, capabilities, and skills**
- 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
- Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
- Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
- Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
- Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
- Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment.
- Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
- Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and Prototyping
- Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
- Has led new business thinking and strategy through their user-centered design work

**Preferred qualifications, capabilities, and skills**
- Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems
- Pragmatic understanding of the core business model and value proposition for Business Banking
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Comfortable wit

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