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Digital Beauty Advisor

3 months ago

Berkeley Heights, United States Intellipro Group Inc Full time

**Position**: Customer Service Representative II/ Digital Beauty Advisor

**Location**:Berkeley Heights, NJ

**Duration**:Ongoing to 2 year maximum

**Pay Rate**: $24/hr on w2

**Job ID#**: 135866

**Job Summary**:
The Digital Beauty Advisor will support brands by responding to consumer contacts on social and public channels. Digital Beauty Advisor will provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance on our brands, products or brand ecommerce sites. Digital Beauty Advisor will utilize opportunities to build sustainable relationships. Offers insights to the brands and internal Care team for continuous service and platform improvement.

**Responsibilities**:

- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (Tik Tok, Facebook, Instagram, Twitter)
- Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape

**Requirements**:

- Bachelor’s Degree
- 1-2 years’ social media engagement experience
- Customer Service experience desired
- Customer obsessed mindset
- Knowledge and experience with major social media platforms required
- Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
- Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
- Report back to internal team to funnel insights into product / experience / content creation strategy
- High level of organization, attention to detail and positive attitude
- Interest in beauty, fashion and/or lifestyle brands
- Exceptional writing skills
- Excellent problem-solving ability

**About Us**:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

**Job Type**: Contract

Pay: $24.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- beauty advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
- social media platforms handling customer queries: 1 year (preferred)

**Language**:

- Spanish (required)

Ability to Commute:

- Berkeley Heights, NJ 07922 (preferred)

Work Location: In person