Regional Operations Officer Ii

1 month ago

Ramsey, United States TD Bank Full time

Work Location:
Ramsey, New Jersey

Hours:
40

Pay Details:
$119,600 - $178,880 USD

Line of Business:
Personal & Commercial Banking

**Job Description**:
The Regional Operations Officer II (ROO) provides leadership in developing, implementing and maintaining retail store operations policies, procedures and processes to support positive financial results, mitigate losses and risk with attention to growth of the brand. This role acts as liaison/support between retail and other business lines to address issues affecting risk, compliance, profitability, and efficiency for the Customer/Employee Experience.

Depth & Scope:

- Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services
- Is accountable for establishing a sound system of risk oversight, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks related to the conduct of TD Banks activities
- Monitors and analyzes market and regional performance related to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
- Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
- Executes/measures/coaches to AMCB risk procedure changes to ensure regulatory findings are solutioned
- Independently decisions high risk cash items and processes-Top level escalation point for significant risk matters/exceptions; oversees problem resolution
- Acts as a change agent for all TD AMCB store process or procedure changes, implementations or additions
- Acts as crisis management leaders within their regions for events such as weather, pandemic etc.
- Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity

Education & Experience:

- Undergraduate degree or equivalent experience
- 10+ years of relevant experience
- Prior supervisory experience required
- Project management and organizational skills needed with demonstrated ability to bring a project in on time and within budget
- Proven ability to implement change successfully
- Strong written and verbal communication skills
- Prior successful relationship management experience required
- Demonstrated ability to influence the actions of others and decisions successfully without express authority within the assigned Region and Market
- Demonstrated comprehensive knowledge of bank policies and procedures
- Travel within the Region is required
- Travel outside the region/market may be necessary
- Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity, and passion
- Strong project management skills with ability to influence at all levels
- Proven analytical skills

Customer Accountabilities:

- Is future focused, foresees gaps and trends and influences direction across the Region, with Business Partners and will have an influence across the Market accountable for risk mitigation, colleague and customer experience
- Transforms the store service delivery model for the future; drives efficiency, reduces losses, creates capacity, cost avoidance by being a change agent to align to Customer Strategy
- Oversees operational excellence to manage daily, weekly, monthly Store controls, processes and procedures to ensure passing corporate audits and regulatory compliance /OCC/CFPB Compliance exams
- Leads and manages regional operations matrix, Teller differences, Cash Items, as well as all regional controllable expenses and cash currency management system
- Assesses physical appearance of stores and adherence to the TD Look Guide; identifies strengths and opportunities for improvement
- Coaches/Informs/Influences store and regional and executive leadership to ensure Customer problems are handled appropriately and participates in the resolution of Customer issues as needed
- Assesses and responds to effective and consistent risk management and mitigation throughout assigned area as it relates to loss, exposure, reputation, Customers, Employees and the brand
- Influences developing policies, procedures and processes and/or assisting on more complex projects
- Implements and maintains retail operations policies, procedures and processes through store visits, regional leadership meetings and involvement in training initiatives

Shareholder Accountabilities:

- Acts as a key contributor to strategic initiatives, functional p

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