Purdue International Scholar Assistance Specialist

2 weeks ago

West Lafayette, United States Purdue University Full time

**Req Id**:31248**Job Title**:Purdue International Scholar Assistance Specialist**Job Summary**

The Purdue International Scholar Assistance Specialist contributes to the centralized coordination of clerical and administrative support for services provided by the International Scholar Services team. It is a high volume, data-focused role that nonetheless prioritizes a high standard of “non-bureaucratic” customer service. This position will:

- Engage in fast but accurate, high volume data entry into online tracking systems, excel spreadsheets, Salesforce CRM system, and other tools. Submit data and documents into web-based data management systems. Monitor requests to perform additional administrative tasks to ensure advancement of the request through Purdue systems
- Provide in-person, virtual and communication-based customer service, support and outreach for our customer departments and internationals, as well as with campus partners, stakeholders, and our customers. Meet with and “check-in” arriving international scholars.
- Seek out opportunities to provide welcoming support for our sponsored population

The position will also serve as a resource for assigned areas of responsibility. This role is hybrid: some remote work is permitted, but both in-office and campus presence is essential.

**Required**:

- High School diploma/GED
- 3 years of related experience
- High-volume and complex data entry, with precision attention to detail
- High-quality customer service in extremely fast-paced, high-volume environment
- Analytical ability under pressure and time constraints to meet deadlines
- Proven adaptability to changing circumstances and shifting priorities
- Strong organizational and time/project management skills
- Ability to identify routine problems and implement or recommend solutions
- File management and record keeping
- Excellent verbal, written communication skills
- Microsoft Word; Excel, including Excel reports; Outlook; Windows

**Preferred**:

- Purdue University experience
- SharePoint, Adobe DC, Cascade
- Salesforce or similar customer relationship management system

**Additional Information**:

- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

**What You'll Get in Return**:
**Take Your Next Giant Leap**

We never stop, we keep going, because Discovery is in our DNA, and we want you to discover a Career at Purdue University Come work alongside a family of diverse culture with faculty, students, and staff who come together to become one, Boilermakers Our greatest adventures are yet to come, and we want to include you.

Come take your Next Giant Leap and Discover your next career

**Posting Start Date**:4/16/24

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