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Csr - Customer Service Representative/dispatcher
4 months ago
**Overview**
As a Customer Service Representative, you are frequently the first impression each client has in their interaction with us, and can make the difference between an amazing experience and an ordinary one. Lifeline prides itself on it's service, so this role is considered highly important Lifeline is a highly rated and well established Plumbing and HVAC service company, with approximately 40 employees. Be a part of a close knit team, who loves to see each other succeed in their career. Our Customer Service position is designed to be a career, which is why we offer a truly livable wage, and offer many additional benefits.
**Responsibilities**
Our #1 goal in this position is to book and schedule service calls for our technicians. Must be positive and reassuring over the phone. We need you to be quick and aggressive with our online service requests, because other companies are competing for these leads. Efficiently dispatch our technicians according to their geographical location, and skill set. Also perform data entry when not communicating with clients.
**Schedule**
This is a full-time position, with a set schedule of 4 days during the week and 1 weekend day each week.
**Location**
Lifeline is located in historic downtown East Dundee, with a newly remodeled office and an inviting atmosphere.
**Why Work With Lifeline?**
Lifeline is a family owned Business, with you and your family in mind. We offer up to 3 weeks paid vacation, and other time off when needed. Lifeline offers benefits, such as a 401K plan, health insurance, disability insurance, and company iPad & cell phone. Receive discounts on plumbing and HVAC services, along with discounts from our network of contractors and vendors. We offer a spacious and semi-private workspace, with your own desk with room to spread out. Need a break? No problem, our office is located directly on the Fox River Trail where you can take a nature walk during your lunch break, or before and after work. We are also located in the downtown East Dundee Business district, so you will have many options for restaurants, and sight seeing. Lifeline cares about its team, and knows the value of a great employee. We put much effort into making sure our team has all the tools it needs to succeed in their work life and personal life.
**Compensation**
Starting wage is $16-$20 per hour, depending on skill set and work history. We offer bonuses for capturing leads, which adds up quickly The better you are at capturing leads, the more you will be compensated
Please call Dennis Hartmann 847-468-0069 with any questions regarding the position.
**Job Types**: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Paid time off
- Professional development assistance
Schedule:
- Day shift
- Every weekend
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer Service: 3 years (required)
Work Location: In person
