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Tenant Coordination Aftercare Specialist

1 month ago

New York, United States Anthos Home Full time

**JOB DESCRIPTION**:
Anthos|Home is seeking an experienced social service professional to serve in the new role of Tenant Coordination (TC) Aftercare Specialist. The Tenant Coordination Aftercare Specialist will work in a team reporting to the Supervisor of Tenant Coordination. In this role, the TC Aftercare Specialist will be responsible for working with Participants for a year after they move into their new home to ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led, but is critical to ensuring that Participants are adjusting well, having a good housing experience, and maintaining their obligations as a tenant. The TC Aftercare Specialist is the primary point of contact for tenants post-move-in, and should also work closely with the Participant's support network including the Fair Futures Coach, Preventive Services case worker and/or Health Home Care Manager, and the Property Provider, as needed.

**Key responsibilities include**:

- Monthly phone contact, and quarterly in-person in-unit contact to ensure general overall safety and wellness of the participant.
- During monthly phone check-ins ascertain how the Participant is adjusting to their new home and address any rent arrears and utilities issues. Ask about building security, any pending repair or maintenance issues and check on communication with the Property Provider.
- During quarterly home visits ask about all the items listed above, and inspect the unit for general maintenance and any need for repair.
- Inquire about the Participant's benefits and employment status;
- Provide referrals to community resources, as needed, for issues related to financial literacy, mental health, wellness, legal, and other areas of support;
- If needed, reach out to members of the Participant's support network such as the Fair Futures Coach, or Preventive Services provider. Any problems or concerns about the Property Provider should be shared with the Housing Acquisition team.
- In the eighth month the Aftercare Specialist should begin the process of providing housing voucher recertification support.
- Liaise between program participants and property owners, and facilitate meetings and communication as needed;
- Attend meetings and case conferencing as needed to ensure collaborative supports are being provided to the participants to ensure stability
- Respond to housing and tenant-related emergencies during normal business and after hours.
- Maintain thorough and accurate progress notes and correspondence while maintaining the confidentiality of program participants, staff, and organizational information at all times.

**QUALIFICATIONS AND SKILLS**:
The Tenant Coordination Aftercare Specialist must be a people person who loves working with others and solving problems. Bachelor's degree, and/or 4-6 years of experience working with people in the housing and human service sector.

**Additional Skills include**:

- Excellent interpersonal skills
- Some familiarity with the NYC housing market and voucher system
- Excellent verbal, written, communication and negotiation skills
- Willingness to travel and make multiple visits in the community
- Ability to use public transportation or meet the same travel requirements with reasonable accommodation
- Ability to ascend/descend stairs, as some work locations may not have accessibility to an elevator, or meet the same requirements with reasonable accommodation
- Experience with community-based outreach
- Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
- Proficiency in MS Word, Salesforce, Excel, and PowerPoint
- Passion for the mission of the organization
- Ability to work in a diverse environment

**WORK ENVIRONMENT**:

- Competitive Pay: $65,000-$70,000 starting salary (dependent on experience);
- WFH/Hybrid work: 3-5 days in office or in the field;
- Tuesday - Saturday schedule a possibility;
- Fantastic Benefits;
- A chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers.

**TO APPLY**:

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