Customer Service Specialist

4 weeks ago

Warrington, United States Polysciences, Inc. Full time

**Who We Are**

**Dionis**

Dionis is the leading goat milk skincare brand in the US. We focus on bath & body essentials, providing high-quality goat milk products that are safe and consistent for our customers.

**Summary of Position**:
Understand the customer's problem and troubleshoot it with an optimal and effective solution providing the highest level of customer service. This is an onsite position located at 1993 County Line Road, Warrington, PA. This position will be working 5 days / 7:30am to 4:30 pm.

**Essential Functions**:

- Quality and process all orders for on-time delivery of all customer orders.
- Keep accurate records and Customer Cards for all accounts.
- Order entry for Sales no charges.
- Trade Show order entry and management
- Retail Subscription order management
- Allocate and manage backorders.
- Acknowledging and resolving customer issues
- Ensure customer satisfaction and provide professional customer support.
- Handle customer complaints, returns, and exchanges, ensuring a prompt and satisfactory resolution.
- Maintain in-depth knowledge of Dionis Goat Milk Skincare products, ingredients, and benefits to assist customers effectively.

**Qualifications**

**_ Education Required_**:High School Diploma/GED **_Preferred: _**Associate Degree

**_Computer Skills Required:_** Advanced user of a computer using a computer, MS Excel, and MS Word.

**_Other qualifications: _**
- 1-2 years of customer service experience where you have done most, or all of the above responsibilities outlined.
- Ability to prioritize yourself and stay organized and timely with your daily duties.

**What We Offer**

**Culture**
- Great people_
- Peer to Peer Recognition_
- Broader, hands-on work experience_
- Clean and Modern Equipment & Labs_
- Fun company events_

**Competitive Wages & Generous Year-end Bonus**

**Comprehensive Benefits**
- 4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision_
- 2 Dental Plans_
- Healthcare, Dependent care, & Commuter Flexible Spending Accounts_
- 401(k) with company match_
- Financial Health & Wellness w/1:1 Coaching_
- Basic & Supplemental Life Insurance_
- Accident, Hospital Indemnity, & Critical Illness_
- Paid Time Off_
- Short & Long-term Disability_
- 9 Paid Holidays_

Must have legal authorization to work in the US and will not require sponsorship.

**Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.**

**Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.**

Find us here Dionis

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