New Patient Coordinator

2 weeks ago

Denton, United States Texas Oncology Full time

Overview:
**The US Oncology Network **is looking for a **New Patient Coordinator** to join our team at **Texas Oncology**. This full-time position will support our **Denton CC Scripture **clinic at 2600 Scripture Rd.

As a part of **The** **US Oncology Network**, **Texas Oncology** delivers high-quality, evidence-based care to patients close to home. **Texas Oncology **is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer. Today, **Texas Oncology **treats half of all Texans diagnosed with cancer on an annual basis.

**The **US Oncology Network** is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. **The** **US Oncology Network** is supported by **McKesson **Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

**What does the New Patient Coordinator do?**

Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

**Responsibilities**:
**Essential Duties and Responsibilities**:

- Effectively oversee and manage the continuum of the new patient referral process within department standards.
- Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
- Independently assesses patient needs to prioritize and triage referrals.
- Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
- Proactively follows-up on missing medical records and test results from referring providers.
- Obtains patient demographic, insurance, referral, and other pre-visit required information.
- Verifies and registers patient accounts in the practice management system.
- Facilitates insurance benefit and eligibility investigations.
- Provides patients with appointment details such as time, location, directions, and instructions to patients.
- Distributes appropriate medical forms to the patient for completion prior to initial visit.
- Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
- Works in conjunction with the clinical team to accommodate scheduling requests.
- Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
- Provides support and information to providers to problem solve and manage complex administrative issues.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Other duties as requested or assigned.

Qualifications:
**Minimum Qualifications**:

- High School diploma or equivalent required.
- Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
- Knowledge of multiple PMS and EHR platforms preferred.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
- Proficiency with medical terminology and insurance benefits and eligibility verification. Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

**Competencies**:

- Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
- Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
- Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
- Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines

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