Lead Collections Representative

4 weeks ago

Medford, United States Suffolk Credit Union Full time

Join our **Collections team **as the **Lead Collections Representative** and start empowering your possible

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees

The **Lead Collections Representative** will be responsible for providing support to the Collections Representatives and assisting the Collections Supervisor with the daily operations of the Collections Department.

**This position has an on-site requirement within a hybrid work environment.**

**Responsibilities**:

- Reviews the work of the Collection Representatives on (negative accounts, restraints, bankruptcy, deceased and TruStage) and provides guidance to minimize errors and has the authority to direct staff to make the necessary corrections
- Reviews the daily and monthly posting of payments to members accounts to ensure the reps posted correctly
- Conducts collection calls on negative accounts and consumer loans when assistance as needed
- Monitor exempt funds transfer report
- 90-day report for deceased interest accrual
- Monitor exempt funds transfer report
- Reviews monthly bankruptcies to ensure they are coded correctly in XP
- Posts payments, processes collection and bankruptcy notices, deceased, restraining notices and disability claims, and ensures proper input and documentation process is followed
- Prepares monthly teller audit report and M6 letters and load data to charge off report
- Trained on policy software program and is the lead processor in inputting data into procedure manual
- Responsible for writing procedures for the departments procedure manual and assists the AVP Collections in procedures related to the Collection side.
- Department Trainer - responsible for training staff in all aspects of the Credit Representative position
- Reviews monthly eOscar reports for Compliance
- Reviews all staff prepared referrals to collection agencies and attorneys
- Authority to process approved credit card charge offs in the Evolve software program
- Assists the AVP Collections with the HE Loss Mitigation Process and other special projects
- Reviews and is responsible for various monthly and quarterly functions (suspicious log, prepare and distribute monthly training alerts, prepares MasterCard analysis)
- Knowledge on how to answer and respond to eOScar disputes
- Authority to code bankruptcies in XP
- Handles all issues related to Q2
- Ensures judgments and payment plans are put on logs and are updated monthly
- Manages the monthly status reports from our outside counsel to ensure member data is captured correctly
- Process loan extensions in XP
- Prepares various quarterly reports for Accounting
- Trained on how to process credit card payments via on-line gateway portal
- Assists Collectors with daily tasks and provides support during absences
- Assists members with collection issues and works on solutions for payment
- Liaisons with insurance companies, OwnersChoice Mortgage and other third parties
- Maintains accurate records and documentation for collection activities
- Backs up other departmental staff as necessary
- Achieves a minimum of "Satisfactory" rating on internal audits and examinations
- Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members

**Essential Qualifications**:

- Stong attention to detail with the ability to work in a fast-paced environment
- Ability to multitask and work under pressure to meet deadlines
- Knowledge of restraining notices is preferred
- Knowledge of processing deceased account is preferred
- Knowledge of handling bankruptcies
- Knowledge of credit union collection procedures and policies
- Knowledge of credit union products, services, policies, regulations, and procedures
- Proficient in Excel and Word
- Demonstrated skill handling sensitive information and situations
- Demonstrated skill in member/customer service
- Skill with independent problem-solving
- Intermediate mathematical skills
- Ability to communicate successfully with members and outside parties
- Ability to express oneself clearly and articulately both orally and in writing
- Ability to handle multiple deadlines
- Ability to exercise tact and responsibility with handling confidential information
- Ability to work with direct supervision of daily activities
- The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications._

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