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Customer Service Representative

3 months ago

Houston, United States Floral Image Houston Full time

**Job Title: Customer Service Representative**

**Position Type: 1099 Contract**

**Salary: $5.00 per unit refreshed**

**Dept/ Location: Customer Service, Houston and surronding areas, TX**

**Reports to: Owner**


- **Core Focus**_

Floral Image Houston, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Sales Representative to join our team The Floral Image Houston Customer Service Representative (CSR) will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios.



This position is a unique opportunity where you will be working 2-3 business days of the month to service each of our accounts in the greater Houston metro area. This position will be fully remote on the road in the company van and will involve interacting with clients in various businesses.


- **Role and Responsibilities**_

Customer Relationship Management
- Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
- Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
- Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues

Sales Support
- Identify new business opportunities and implement effective sales techniques to acquire new customers
- Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
- Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
- Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction

Business Development
- Identify opportunities for business expansion within your assigned territory and develop ideas with TSM
- Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image Houstons offerings
- **Work Environment **_

This is a remote/from the road work position, with 100% travel in the Houston region. CSRs will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.

Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.

**Job Type**: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance

Experience level:

- No experience needed

Shift:

- No nights

Weekly day range:

- Monday to Friday

Work Location: On the road