Customer Service Representative

14 hours ago


Houston, United States Patient Accounting Service Center, LLC Full time

*Position Responsibilities*
* Medical Collections
* Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
* Gathering information, performing research and resolving customer inquiries
* Communicate appropriate options for resolution in a timely manner
* Inform customers/patients about services available, and assess their needs
* Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
* Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

*Other duties as assigned*
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’ s officers, senior management and staff.

*Education and Experience*
* High school diploma or college degree from an accredited college or university
* Fluent in Spanish
* Two to five years industry experience in medical revenue cycle management is required.
* Medical experience, either practical or classroom knowledge needed.
* Proven understanding of the medical revenue cycle.
* Demonstrated excellent verbal, written and interpersonal communication skills.
* Demonstrated knowledge of HIPAA rules and regulations.
* Attention to detail
* Good attendance record
* Proven ability to work collaboratively in a team environment
* Demonstrated ability to perform work in alignment with company mission and values
* Proven PC proficiency in MS Office Suite Applications

*Work Environment / Physical Requirements*
* Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
* Occasional lifting may be required up to 25 lbs.
* Must be able to sit for extended periods of time with frequent bending and stooping

*Additional Notes*
* Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays
* This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

*GetixHealth is an equal employment opportunity employer.*

*Education*
Required
* High School or better

*Behaviors*
Required
* Thought Provoking: Capable of making others think deeply on a subject
* Team Player: Works well as a member of a group
* Enthusiastic: Shows intense and eager enjoyment and interest

*Motivations*
Required
* Goal Completion: Inspired to perform well by the completion of tasks
* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
* Self-Starter: Inspired to perform without outside help

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance

Work Location: In person



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