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Regional Operations Manager

2 months ago

Chicago, United States Global Healthcare IT Full time

**We are seeking someone within the markets: Boston, DC, Philly.**:

- **Multi state and multi-site** with less focus on educational experience (**minimum high school degree** with some higher level education and **F+B certifications** **preferred**) and more on increased elevation/internal promotions throughout tenure

Location: All applicants must be located on the East Coast preferably in Philadelphia, Washington DC, or Boston.

Travel: Travel will be required with this role

Working Schedule: Hybrid

**About the job**

**Company Overview**:
Each of our concepts offers a highly immersive, tech-enhanced take on long-established, much-loved activities, setting new standards for social entertainment experiences. The engaging nature of the gameplay and the quality of the venues combine to create truly playful and memorable social environments. Curating a state of play for our guests is at the very core of our DNA and is embodied by our amazing teams who deliver exceptional experiences every day.

**Position Purpose**:
The **Regional Operations Manager** plays a pivotal role in ensuring the success and growth of the venues within their region. You will be responsible for establishing, communicating, and upholding company values and operating procedures while fostering a fun and engaging work environment. We are seeking a true professional who has positive energy, a passion for hospitality, and experience of building high performance teams.

**Responsibilities**:

- Help define, implement, and revise operational guidelines and policies to ensure consistency and excellence across all venues.
- Develop and execute growth initiatives to expand our company footprint and enhance our market presence.
- Hire and train competent leadership to oversee daily operations of the venues.
- Liaise with senior leadership to develop financial plans and ensure company wide operational compliance.
- Empower and inspire managers to enhance their leadership skills with consistent coaching.
- Proactively receive feedback and propose solutions to improve operations and guest experiences.
- Foster a culture of development, growth, and collaboration.
- Proactively forecast, submit projections, and achieve target financial goals through strategic planning and execution.
- Demonstrate self-motivation and accountability, maintaining high personal standards in all aspects of your work.

**Requirements and Qualifications**:

- Must pass background check prior to hire
- Multi-site management experience within hospitality including leading venue openings
- Proficient with Microsoft Office Suite
- Strong leadership skills with the ability to inspire and motivate teams
- Excellent communication and interpersonal skills
- Strategic thinker with results-driven mindset
- Flexibility and adaptability to meet the evolving needs of the business

Passion for hospitality and commitment to delivering exceptional guest experiences

**Job Types**: Full-time, Contract

Pay: $170,000.00 - $200,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

**Experience**:

- Help define, implement, and revise operational guidelines: 1 year (required)
- Hospitality industry: 1 year (required)
- F&B industry: 1 year (required)
- Operational: 1 year (required)
- Human Resources: 1 year (required)
- Develop and execute growth initiatives: 1 year (required)

Ability to Relocate:

- Chicago, IL 60601: Relocate before starting work (required)

Willingness to travel:

- 75% (preferred)

Work Location: Hybrid remote in Chicago, IL 60601

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