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Full Time Night Auditor

3 months ago

Auburn, United States Residence Inn By Marriott - AuburnLewiston, Maine Full time

**Start Your Journey With Us**

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.

**What you'll do**:

- Checking in guests and handling their overnight requests
- Handling end-of-day bookkeeping, auditing and account reconciliation
- Complete all EOD tasks requested on Night Audit checklist
- End of Month tasks to ensure all revenue and expenses are accounted for accordingly

**Job brief**

Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts.

You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

**Responsibilities**
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies as they arise
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Basic Accounting/Bookkeeping
- Property Management System Audit, Tax Exemption, Direct Billing, Guest Ledger, Daily Sales Report,
- Clean & Restock Lobby, Gatehouse, Market and Back Office (includes taking the trash out, vacuuming, sweeping, mopping, cleaning tables, ensures all supplies/items are full).
- Communicate across departments using on property designated tools to ensure an excellent flow of the business day. This includes but is not limited to communications of all guest requests, staff needs.
- Any other tasks designated by the Assistant General Manager or General Manager

**Requirements**:

- Proven experience as a Night Auditor or in a similar role (preferred)
- Experience with accounting and property management software (preferred)
- Excellent math skills (required).
- Eye for Detail (required)
- Excellent Problem-solving skills (required)
- Strong customer service skills (required)
- The ability to multitask (required)
- Strong written and verbal communication skills (required)
- Availability to work overnight (required).
- Ability to stand for an 8 hour shift
- Ability to lift up to 30 lbs.

**Perks you deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers
- Encouraging management
- Well being programs - Benefits, PTO, 401k
- Learning and development opportunities
- Discounts on hotel rooms, food and beverage
- Recognition programs

**What we’re looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details

**You’re welcome here**:
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

**Salary**: $18.00 - $20.00 per hour

Schedule:

- 8 hour overnight shifts
- Holidays
- Sunday Thru Thursday Overnight (11PM-7AM)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Work Location: In person

Pay: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Overnight shift

Work setting:

- In-person

Work Location: In person