Product Manager, Lifecycle Management

1 month ago

Boston, United States SimpliSafe Full time

**About SimpliSafe**:
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.

We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

**Why are we hiring?**:
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

**What You'll Do**:
As a Lifecycle Product Manager, you will ensure the ongoing success and improvement of our existing products. You'll manage the full product lifecycle, addressing customer needs, proactively identifying improvement areas, and implementing strategies to maximize product performance and profitability.
- Primary responsibilities include:_
- Monitor existing product performance through usage metrics and customer feedback to identify improvement areas. Serve as the primary contact and decision-maker for resolving hardware issues.
- Work with Supply Chain and Engineering to identify and implement cost reduction strategies without compromising product quality or performance.
- Work with senior product managers to contribute to product roadmap development, ensuring existing products are updated or phased out in alignment with market needs and company strategy.
- Document and communicate regularly with internal stakeholders & management to provide updates on all sustaining programs including product performance and issue resolution.
- Develop and execute phase-out plans for products nearing end-of-life, ensuring smooth transitions for customers and minimizing inventory risk.

**What You'll Bring**:

- Bachelor's Degree in a technical discipline; preference given for a degree in an engineering discipline
- 2+ years of experience in roles related to Product Management
- Experience working with both hardware / software engineering and supply chain
- Eagerness to learn and grow in a dynamic and fun environment
- Passion for consumer products, especially electronics, apps, and smart home
- KPI/Data-driven mindset with a bias for action
- Excellent communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams

**What Values You'll Share**:

- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

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