Collection Specialist

3 weeks ago

Sugar Land, United States ABM Industries Full time

We are seeking a highly valuable Collection Specialist to join our Quote-to-Cash team. The role will play a pivotal role in managing the company’s account receivable portfolio and analyzing collection data to optimize recovery strategies. The position is responsible for assessing delinquent accounts, implementing effective collection procedures, and collaborating with internal teams to mitigate risks and improve cash flow.

**Benefit Information**:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

**Essential Functions**:

- Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
- Negotiate payment arrangements and settlements in accordance with company polices and regulatory guidelines.
- Monitor payment trends and follow up on overdue accounts to minimize loses and maximize recovery.
- Analyze collection data to identify trends, patterns, and areas of improvement.
- Conduct research for issue concerning unapplied cash, overpayment, billing and account reconciliations.
- Record detailed collection notes and maintain customer contact in our financial tools.
- Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
- Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
- Handle inquires and disputes promptly, ensuring timely resolution and customer satisfaction.
- Continuously review and refine collection processes to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
- Stay updated to industry trends, regulatory changes, and best practices in collection management.
- Other duties as assigned.

**Minimum Requirements**:

- Bachelor’s degree with five years B2B collection experience
- Ability to successfully manage a large portfolio of accounts with high volume.
- Demonstrated a sense of urgency in addressing internal and external customer needs
- Strong analytical skills with proficiency in data analysis and reporting tools
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Proven ability to prioritize tasks and effectively manage time.
- Willingness to embrace new challenges and take additional responsibilities.
- Preferred experience with financial / SOX requirements.
- Beginner to Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint)
- Preferred intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
- Experience with large ERP systems preferred JDE and Oracle Financials, is highly desirable.
- Experience with E-commerce invoicing, EDI, portal invoicing, uploading invoices to clients web-based portals.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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