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Neighborhood Engagement Consultant
4 months ago
**Who We Are**
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At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice Will you join us _Suvidanos_, to help achieve our Higher Purpose?
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**What Makes Us Unique**
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We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
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**How We Work**
- Our Culture & Core Beliefs_
- Earn Trust
- Building Relationships
- Creating Joy
- Doing Right
- Improving Every Day
- Moving Forward
**What You’ll Do**
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**Position Summary**
The Neighborhood Engagement Consultant (NEC) reports to the Neighborhood Engagement Manager (NEM) and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood to accelerate patient acquisition opportunities. The NEC will also identify and meet with prospective new patients and their families to introduce them to the Suvida model, as well as guide them from initial education on Suvida through their first scheduled appointment. Essential responsibilities consist of but are not all inclusive:
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**Responsibilities**
- Serves as the growth engine for the Suvida Neighborhood Center primary care team. Drives new member growth by educating potential patients on our value proposition and healthcare model.
- Builds and sustains relationships with seniors and businesses in our neighborhoods to generate new lead opportunities year-round.
- Accountable for achieving designated monthly, quarterly, and annual enrollment and growth targets, as articulated by management.
- Meets with potential new patients and their families in their homes, place of worship, workplace, community senior centers or residential communities to educate on the Suvida model and value proposition.
- Cultivates collaborative relationships with insurance brokers, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth.
- Equips broker, local payer, and community-based partners with comprehensive training and educational collateral to educate potential new patients and their families of the benefits of the Suvida comprehensive care model on behalf of Suvida.
- Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community.
- Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Suvida’s chosen Client Relationship Management tool. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment.
- Leverages CRM tool to ensure no lead is left untouched. Works to revive dormant leads through fresh outreach.
- Creates outreach materials and recruits’ participants for webinars, listening sessions, key informant interviews, etc.
- Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and/or brokers to community events to drive patient assignment to Suvida Neighborhood Centers.
- Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues.
- Performs other related duties as assigned.
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**What You’ll Bring**
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**Knowledge, Skills, and Abilities**
- Bi-lingual
- English and Spanish, required.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with good negotiation tactics.
- Exceptional organizational skills and able to manage several priorities in a fast-paced environment.
- 3+ years related experience (e.g., m
