Enrollment and Outreach Specialist

3 weeks ago

West Hartford, United States FreedomCare Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others We are looking for a Community Outreach & Intake Specialist II for our team in Connecticut.
- This is a fully on-site position with a required commute into our office located in West Hartford, CT._

**Position Overview**:
This Community Outreach and Intake Specialist II position is an individual contributor role reporting to the Assistant Manager of Connecticut. This unique position combines community outreach and Intake by reaching out to potential patients and caregivers as well as conducting in-home and virtual visits.

The Community Outreach and Intake Specialist II will provide outreach to connect to community centers, leaders, etc. to develop and maintain strong relationships and increase our patient enrollment. This position will be the face of FreedomCare in the targeted Connecticut community and help grow the company through community partnership.

In addition, this skilled specialist will be the point of contact to speak with both potential and existing patients and caregivers and explain FreedomCare's offerings and care model, through demonstrating FreedomCare's core values of compassion, excellence, integrity, and respect, aligning with our mission to provide care to those who need it the most
- the elderly and disabled.

**Responsibilities**:
**Community **Engagement (**_50%/day_**): as we acquire patients and home visits are scheduled, this time will lessen**
- Proactively create and nurture new relationships within Connecticut communities by:

- Scheduling and participating in daily outreach trips to connect with community members and potential referral sources (senior centers, hospitals, faith-based organizations, healthcare providers, etc.) providing information about FreedomCare's services and addressing any questions or concerns.
- Organizing and hosting events to raise awareness and generate leads.
- Developing and implementing tactics to effectively reach target demographics and communities.
- Develop and maintain partnerships with local organizations, community leaders, etc. to expand outreach efforts; utilize industry contacts to enhance company visibility and increase our patients and caregiver enrollment.
- Network with community leaders and professionals to build strategic partnerships.
- Reporting: Independently create reports to track and monitor lead development. Track and report on outreach activities, including leads and partnerships established.
- Effectively collaborate with the internal team to ensure alignment of outreach efforts with company goals.
- Generate qualified leads for the CT program.

**Intake **Navigation/Home Visits (**_50%/day_**)**:

- Assist potential patients and caregivers with the intake process to get patients approved and on Care.
- Answer questions, gather information, and navigate any roadblocks that may arise during the enrollment process.
- Ensure a quick and efficient turn-around time.
- Provide a seamless customer service experience, while ensuring that our patients and caregivers receive the care they need.
- Maintain regular communication with a variety of Case Management agencies regarding patient authorizations.
- Potentially conduct home assessments and virtual visits with patients and caregivers
- Ensure clear and accurate communication with all parties involved.
- Maintain meticulous records in our CRM system (Salesforce).
- Navigate multiple systems and portals to determine eligibility and obtain authorization.
- Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications.
- Experience in speaking with different people influencing outcomes in an organized manner with the desire to build on existing skills and knowledge.
- Bilingual in Spanish desired.

**Experience & Qualifications**:

- A reliable vehicle and valid driver's license.
- Must have a proven track record building relationships quickly with a variety of stakeholders.
- Must be able to communicate clearly to get a point across with the ability to highlight benefits of the situation.
- Must have a background of taking initiative to complete tasks.
- Strong organizational skills to keep track of assignments and be effective in both essentia

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