Field Support Manager M2

2 weeks ago

Washington, United States Variscale Services & Engineering Full time

At VSEI we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation. At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute. If you want to help power the future of business and technology infrastructure, we have an opening for you.

About the Role

The Services Manager reports to and works closely with the Regional Services Manager ensuring the highest quality of day-to-day operational execution at assigned DC campus(es). This role is accountable for managing technicians and deliverables for the services team, including coordinating parts and labor dispatches, identifying opportunities, new product requirements, materials planning and problem management. They will lead cross-functional teams committed to service excellence, quality performance and first-class customer experience.

Working with various senior-level hardware engineers, managers, and other engineering teams they will help define, scope, and implement assigned projects within customer environments. The role requires honed tactical coordination skills, with the ability to work across technical, production, supply chain and logistics organizations, through to customer delivery, while staying aligned with high level strategy.

What you’ll do:

- Responsible for hiring, training, performance management, and retention of personnel supporting the business requirements.
- Responsible for ensuring all personnel at the site are trained and in compliance with customer requirements, product support, and Company policies.
- Leads a team of high-performing, cross-functional personnel in delivery of contracted services support.
- Fosters a culture of positivity, leads by example in establishing the cultural tenets of People First, Ownership Mentality, Quality, and Partnership.
- Accountable for the overall performance required to achieve the agreed customer support SLAs, and effectively communicates the details of status, issues, problems, successes, and needs for the site.
- Owns and manages the day-to-day relationship with the customer at the site level. Assists the Regional Manager with overall account management as needed.
- Oversees the planning and execution of site assessments, builds, transport, inventory, and deployments across the site.

What you’ll bring:

- Proven team leadership experience
- Good cross functional communication skills.
- Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously.
- Excellent problem-solving skills.

Minimum Qualifications
- A bachelor’s degree (or equivalent) and a minimum of three (3) years of related experience, or five (5) years of server hardware deployment and IT Data Center Services.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
- Scripting experience preferred - PowerShell, Python, Bash.
- The ability to lift up to 35 pounds when necessary.
- The ability to safely climb ladders when necessary.
- The ability to wear personal protective gear correctly when necessary.
- The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
- The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.

Variscale Services & Engineering, Inc. offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. Variscale Services & Engineering, Inc. is a Drug-Free Workplace

About VSEI

At Variscale Services and Engineering, Inc. (VSEI), we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure

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