Product Specialist

3 weeks ago


Buena Park, United States House of Imports Full time

Overview:
**Position Overview**
The Product Specialist has the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase. This could be through an Internet-lead, a phone call or a customer who walks in to the store. The goal is to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation.

**Who Would I Interact With?**
This position interacts daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers, Service Managers and Service Advisors, just to name a few.

**What are the day-to-day responsibilities?**- Welcoming customers and listening to their needs- Using a consultative selling process to match the best vehicle to the Customer needs- Creating a great vehicle delivery experience for the Customer- Following up with Customers to ensure satisfaction- Prospecting through referrals and other creative approaches- Setting and achieving targeted sales goals- Gaining superior product knowledge to effectively help Customers- Transition Customers to the Service Department to support their ownership experience- Providing an exceptional customer experience to drive loyalty

**How will I know if I am successful?**
**The performance of a Product Specialist is measured by achieving**:
- Targeted unit sales and gross profit- Targeted Customer Satisfaction Index

**What are the requirements for this job?**- High School diploma or equivalent- Proven ability to provide an exceptional customer experience- Ability to set and achieve targeted goals- Prior sales experience preferred but not required- Demonstrated communication and interpersonal skills- Organization and follow-up skills- Experience and desire to work with technology- Valid in-state driver’s license and have and maintain an acceptable, safe driving record

**What are the opportunities for career growth?**
**Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include**:
- Sales Manager- Financial Services Manager- Service Advisor

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.


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