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Imaging Center Scheduler West Fl Imaging

4 months ago

Tampa, United States AdventHealth West FL Imaging Full time

**All the benefits and perks you need for you and your family**:

- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Mental Health Resources and Support

**Our promise to you**:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Shift** : Full Time Days

**Location**: Brandon, FL

**The role you’ll contribute**:

- Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed
- Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes - meets or exceeds wait time goals
- Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager
- Ability to work independently and alone with mínimal supervision
- Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients. Maintains established productivity standards and supply expense metrics. Accountable for monthly departmental variances, budget, FTE, and expense variance reports/associated actions.
- Answers calls using scripted opening greeting, identifying department and self.Always asks the patient’s name and demographic information before processing the call.
- Communicates with patients regarding appointment needs and refers calls to various departments as appropriate
- Inputs basic patient demographics into the computer, making changes as needed
- Confirms appointments
- Meets departmental productivity and customer service standards
- Works well within the organizational framework to achieve hospital/departmental goals and objectives.
- Schedules OP Ancillary diagnostic testing; radiology/cardiology per physician order.
- Answers the dedicated phone line for Centralized Scheduling.
- Processes all referring physician faxes
- Returns all voice mail callssame day
- Urgent calls and faxes handled immediately with the direction of Physicians, clinical staff, or office manager.
- Ensures all patients are scheduled at the next available appointment or at the patient’s convenience.
- Accurately assembles all patient information gathered from the patient or referring physician to ensure the Pre-registration function occurs in a timely efficient manner.
- Reviews all orders for medical necessity and radiology protocol to ensure accuracy in the appointment.
- Ensures all patient instructions and preparations are reviewed and noted in the appointment for the physician, radiology department and/or patient.
- Ensures a positive relationship with physicians and physician’s office staff to increase physician satisfaction and referrals.
- Maintains a high level of OP Ancillary department knowledge: Radiology

**Qualifications**:
**The expertise and experiences you’ll need to succeed**:

- Effective oral and written communication skills
- Basic computer skills
- Multi-tasking
- Detail oriented
- Accuracy and data entry within established time constraint
- Phone skills and etiquette
- Ability to remain calm under pressure
- Knowledge of medical terminology
- Knowledge of insurance plans
- Knowledge of medical necessity requirements.
- High school diploma or equivalent

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category**: Radiology/Imaging

**Organization**: AdventHealth West FL Imaging

**Schedule**: Full-time

**Shift**: 1 - Day

**Req ID**: 24015336

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.