Program Technician

2 weeks ago


Sacramento County CA, United States Employment Development Department Full time

**THIS IS A BILINGUAL - SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL - SPANISH FLUENCY EXAMINATION.**

**THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.**

Under close supervision of the Senior Accounting Officer (Supervisor) or Supervising Program Technician II, the Program Technician performs routine semi-technical program work related to the Unemployment Insurance (UI) program. Activities include telephone advisory duties related to registration to Benefit Program Online, navigation through UI Online and State Information Data Exchange System, as well as less complex technical work related to UI benefit claim and payment activities.

Spanish verbal and written communication skills required.

You will find additional information about the job in the **Duty Statement**.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Work will be conducted at EDD office located in Rancho Cordova and remotely. Free Parking.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- PROGRAM TECHNICIAN

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-436848
- **Position #(s)**:

- 280-653-9927-020
- **Working Title**:
**Program Technician I**

**Classification**:

- PROGRAM TECHNICIAN
$3,125.00 - $4,200.00 A
- **# of Positions**:

- 1
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- **Work Shift**:

- 8:00am - 5:00pm
- **Work Week**:

- Monday-Friday
- Department Information
- The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
- Special Requirements
- The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
- Must pass a bilingual Spanish fluency examination.
- **
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Final Filing Date: 6/23/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Employment Development Department
-Attn: Job Control #436848
-Human Resource Services Division, MIC 54
-PO Box 826880
-Sacramento, CA 94280-0001

**Address for Drop-Off Application Packages**
Employment Development Department
-Attn: Job Control #436848
-EDD/Human Resource Services Division (6th floor solar)
-722 Capitol Mall
-Sacramento, CA 95814
-08:00 AM - 04:30 PM

**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Experience working with the public in a call center and/or customer service environment
- Telephone skills, comfortable assisting customers over the phone
- Proficiency in Microsoft Office's Excel and Outlook

**Benefits**:

Contact Information

**Hiring Unit Contact**:
Sheila Bradley
(916) 464-0557

Please direct requests for Reasonable Accommo


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