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Assistant Store Manager

4 months ago

Chandler, United States Sprouts Farmers Market Full time

Job Introduction:
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store Manager must be competent in all departments, both perishable and non-perishable, to ensure the team executes all programs and processes to drive sales and efficiency. They inspire and motivate a team committed to providing superior customer service in a fast-paced and friendly environment in compliance with company safety, labeling, health, and weights and measures standards. They also oversee the entire store in the absence of the Store Manager. This role is responsible for driving store sales, team member engagement, and robust customer advocacy through strong, dynamic leadership to create success in people, processes, partners, and performance.

Overview of Responsibilities:

- Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
- Develop the store leadership team to deliver an exceptional customer experience by motivating and engaging team members.
- Lead a team of approximately ten people (all Department Managers and Receivers) with courtesy, respect, integrity, and care.
- Motivate and develop the management team by embracing, leading, advocating, and consistently modeling our Sprouts leadership behaviors..
- Celebrate store successes and identify/address opportunities for perpetual improvement.
- Consistently evolve customer satisfaction by positioning and teaching team members to exceed customer expectations.
- Demonstrate advanced product knowledge when assisting customers and training store team members..
- Communicate expectations, policy changes, new initiatives, and product knowledge.
- Provide and receive constructive feedback and direction for effective communication and collaboration within store teams and store support area partners.
- Confidently and effectively address emergencies, crises, equipment failures, and resolve any issues that arise with a sense of urgency.
- P&L ownership - manage inventory, labor, and expenses at optimum levels and meet targets as a rate to sales.
- Maintain compliance with all safety and food safety recommendations and requirements, as measured through Ecolab and PCR audits.
- Identify any safety, security, and loss prevention concerns and address with the BPS team to resolve.
- Ensure federal, state, and company regulations and standards are met or exceeded, including laws, regulations and standards related to labor, health, safety, and sanitation, in order to maintain a safe and clean work environment for employees and customers, to ensure compliance with all legal and Company requirements..
- Drive sales growth and store experience execution anchoring on Educate and Enrich standards to include consistent 8+ store conditions, ad directives, top item knowledge, and department schematics.
- Master and create an obsession around top item in stock conditions in all departments through effective fresh item management, perpetual inventory, and computer assisted ordering.
- Oversee inventory management, including ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates and sanitation.
- Oversee invoicing from our distribution centers and vendors. Report discrepancies to the appropriate supplier as needed.
- Lead Receivers and backroom organization, cleanliness, and safety.
- Help build and maintain displays on the sales floor, compliant with company programs and standards.
- Verify all products are fresh, labeled, and priced accurately.
- Oversee price changes and remain up to date on sale prices.

Qualifications:

- Be at least 21 years of age.
- Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
- 1-3 years of retail experience; or an acceptable combination of education and experience.
- Have demonstrated success leading non-perishable and perishable department operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
- Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
- Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
- Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
- Have and maintain Food Safety certification.
- Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
- Pushing and pulling racks and U-boats of merchandise is common throughout a typica