Information Technology Specialist

7 days ago

Alexandria, United States US Office of the Chief Information Officer Full time

**Duties**:
The following are the duties of this position at the **GS-11**. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an **Information Technology Specialist**, you will:

- Work with CEC staff in selecting, piloting, testing, and implementation of certified hardware and software based on user requirements and CEC policy.
- Serve as an Information Technology Specialist who provides support, assistance, liaison services and limited end-user getting started training to customer agency personnel.
- Analyze and resolve operational problems and monitors overall customer satisfaction rates, maintains operational standards set at management levels and is accountable for delivery of customer satisfaction.

**Requirements**:
**Conditions of Employment**:
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

**Key Requirements**:

- Please refer to "Conditions of Employment."
- Must be a U.S. Citizen or U.S. National
- CEC offers alternative/flexible/telework schedules for eligible position

**IMPORTANT INFORMATION BELOW**

**Qualifications**:

- You must meet the following requirements by the closing date of this announcement.
- Performing Information Technology (IT) work that involves experience demonstrating developing, delivering, and supporting IT systems and services; **AND**:

- Experience providing/suggesting alternative approaches to IT issues, problems and concerns; **AND**:

- Experience independently providing various information technology customer services and support.

**Examples include**:

- Images, manages and deploys customer workstations and peripherals through the entire life cycle.
- Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
- Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

**OR**
***
**You may substitute education for specialized experience as follows**:

- You may qualify with a Ph.D. or equivalent doctoral degree; or
- three (3) full academic years of progressively higher level graduate education leading to such a degree.- **Specialized experience for this position includes**:

- Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support; **AND**:

- Analyze approaches and leveraging suggestions to assist with Installation, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software.

**OR**
***
**You may substitute education for specialized experience as follows**:

- Master's degree or equivalent graduate degree; or
- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
- **Specialized experience for the GS-7**:you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the **GS-05** level.
- **Specialized experience includes**:

- Completing computer support project assignments that requires knowledge of IT support; **AND**:

- Customer service deployments and techniques pertinent to providing IT customer support.

**Examples include**:

- Images, manages and deploys customer workstations and peripherals through the entire life cycle.
- Resolves workstation security issues. Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

**OR**
***
**You may substitute education for specialized experience as follows**:

- 1 full year of graduate level education**; OR**:

- Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society.

(In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or qu

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