Call Center

5 days ago

Lakeland, United States Progressive Full time

**Job Number**:227511**

Join Forbes’ 2023 Best Employer for Diversity

**Job opportunities**:

- **Bilingual Inbound Sales Representative**s **share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- **Bilingual Customer Service Representative**s** support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- **Bilingual Claims Representatives** care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

**Must-have qualifications**
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- **Sales only**: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (verbal and written)

**Training starts**: May and June 2024

**Schedule**:Most schedules will include a weekend day and evening hours after completion of training

**Work from home office requirements**
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector

**Compensation**
- $20.25 or $21.50 per hour depending on the role you are selected for
- Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

**Benefits**
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

**Job**: Contact Center

**Primary Location**: United States-Florida-Lakeland

**Schedule**: Full-time

**Employee Status**: Regular

**Work From Home**: Yes

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