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Performance Improvement Advisor

4 months ago

Palo Alto, United States Lucile Packard Children's Hospital Full time

**Process Excellence**

**1.0 FTE, 8 Hour Day Shift**

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

**Job Summary**:

- This paragraph summarizes the general nature, level and purpose of the job._

**Essential Functions**
- The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned._
- Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings._

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
- Works across the organization, leading identified high value transformational improvement programs and projects, utilizing improvement science practices.
- Ensure that improvement efforts are aligned with the wider organizational objectives.
- Collaborates with operational leadership and manages process improvement programs and projects that support various areas of the hospital.
- Utilize various improvement science methods to support teams to solve problems.
- Incorporate improvement science and project management methods to particular programs and projects as appropriate.
- Applies analytical skills to manipulate and analyze data and uses this data to make decisions and solve potential problems.
- Provides support and guidance to teams implementing improvement initiatives within the organization.
- Trains, coaches, and mentors department staff as well as other hospital employees as needed on process improvement principles and relevant tools.
- Delivers clear and concise advice and responses in a pressured environment. A flexible and adaptable nature is required to respond to an often changing direction and priorities and to effectively manage others.
- Educates and coaches internal stakeholders at all levels to build capability in effectively managing and implementing improvement.
- Assist leadership with annual strategy deployment cycle including the development and deployment of goals, and the check/adjust process.
- Teaches improvement science concepts that are translatable to all levels of the organization. Champions the improvement culture throughout the organization.
- Participates actively in internal operational improvements within the Department.
- Assist with recruiting, including initial screening calls, and makes recommendation to leadership team on fit with role and department.
- Performs other related and incidental duties as needed or assigned.

**Minimum Qualifications**:

- Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._

**Education**: Bachelor's degree in business administration, healthcare administration, public health, nursing, public administration, finance, mechanical, electrical, industrial, operations, or civil engineering from an accredited college or university.

**Experience**: Five (5) years of progressively responsible and directly related work experience

**License/Certification**: None required

**Knowledge, Skills, & Abilities**:

- These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification._
- Thought leader and operational expert around process and service transformation.
- Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques.
- Can coach on the development and implementation of daily management systems.
- Ability to plan, organize, prioritize, work independently, meet deadlines and deliver projects to agreed scopes.
- Ability to perform business analytics, including data manipulation, reporting and analysis and able to present this to audience so they are able to understand the findings.
- Ability to communicate effectively at all organizational levels and in sit