Patient Financial and Front Desk Representative

3 weeks ago


Tucson, United States Banner Health Full time

**Primary City/State**:
Tucson, Arizona

**Department Name**:
C/P-Sleep-Clinic-NC

**Work Shift**:
Day

**Job Category**:
Revenue Cycle

As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance cards. In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.

**Location**:
1625 N Campbell Ave Tucson AZ

**Hours**:
8:30 - 5:00 Monday - Friday

University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is Southern Arizona's only Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with mínimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a



  • Tucson, United States Optima Medical Full time

    Job DescriptionJob DescriptionAbout OptimaOptima Medical is an Arizona-based medical group consisting of 18 locations and over 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a...


  • Tucson, United States Pain Institute of Southern Arizona Full time

    Job DescriptionJob DescriptionIn this role, you will work at the front desk of our Pain Institute Procedure Center and aid our patients and other visitors.You will be responsible for corresponding with patients, maintaining the organization of our office, ensuring patient information accuracy within our Electronic Health Record (EHR) and ensuring that our...


  • Tucson, United States Edge Integrative Wellness Full time

    **Front Desk Receptionist/Assistant - Medical Office** At Edge Integrative Wellness, we believe that the role of a front desk employee extends far beyond administrative tasks; it's about fostering a genuine passion for helping people and being committed to continual learning. We are seeking an enthusiastic Front Desk Receptionist to help create a welcoming...

  • Front Desk Agent

    3 weeks ago


    Tucson, United States HEI Hotels & Resorts Full time

    As a Front Desk agent you will be assisting our guests in their checking in/out process and answering any questions they may have about the resort. Going above and beyond to help enhance their stay by assisting with reservations in our A - Zul restau Front Desk, Agent, PBX Operator, Computer

  • Front Desk Attendant

    1 month ago


    Tucson, United States Triple Shift Entertainment Full time

    At Triple Shift Entertainment were proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that perfect game and you will assure that the fun never stop Front Desk, Attendant, Mechanical, Hotel, Equipment

  • Front Desk Agent

    7 days ago


    Tucson, United States HEI Hotels & Resorts Full time

    As a Front Desk agent you will be assisting our guests in their checking in/out process and answering any questions they may have about the resort. Going above and beyond to help enhance their stay by assisting with reservations in our A - Zul restau Front Desk, Agent, PBX Operator, Computer

  • Front Desk Supervisor

    1 month ago


    Tucson, United States Atrium Hospitality Full time

    Hotel: Tucson Marriott University Park. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we s Front Desk, Supervisor, Customer Service, Hotel, Associate


  • Tucson, United States Arizona Oncology Full time

    **Patient Services Coordinator - Front Desk** CAROUSEL_PARAGRAPH * Tucson, Arizona * Revenue Cycle * 9844 ** Share Job** ** Job Description** **Overview** Facing cancer takes great strength and courage. It also takes an exceptional team of **Patient Services Coordinators** working alongside clinical and administrative staff and being a part of our...


  • Tucson, United States Aimbridge Hospitality Full time

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Agent, Front Desk, Hospitality, Overnight, Bridge

  • Front Desk Clerk

    1 month ago


    Tucson, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Tucson, Arizona. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. ...


  • Tucson, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Overnight, Hotel

  • Front Desk Agent

    1 month ago


    Tucson, United States HYATT Hotels Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in Front Desk, Agent, Hotel


  • Tucson, United States Heartoftexasvets Full time

    **Description** *Position at Eye Care for Animals Tucson* **Eye Care for Animals in Tucson, Arizona is now hiring a Customer Service Representative to join their INCREDIBLE team!** Eye Care for Animals in Tucson, AZ is a fast-paced and exciting veterinary ophthalmology practice. We have a large clientele that we constantly meet or exceed their expectations....


  • Tucson, United States Banner Health Full time

    **Primary City/State**: Tucson, Arizona **Department Name**: Memory Disorders Clinic-Tucson **Work Shift**: Day **Job Category**: Revenue Cycle We are growing as a clinic and in research. We are a satellite clinic to Banner Alzheimer’s Institute Phoenix and excited with our new endeavor here in Tucson.** **Having the opportunity to make a difference by...


  • Tucson, United States Spenga of Tucson Full time

    Job DescriptionJob DescriptionPosition Summary:A SPENGA Ambassadors of Awesomeness are positive, energetic and efficient individuals who warmly welcomes and takes care of members.Qualifications:Previous sales experience required; preferably high-end goods or servicesWillingness to learn. Candidates must be able to adapt to our exciting new fitness...

  • Front Desk Admin

    4 days ago


    Tucson, United States Nevada HR Team Full time

    Job DescriptionJob DescriptionWe are a recruiting firm, partnering with our amazing client to fill their Front Desk Admin position. This role reports to the Vice President of a full-service public accounting firm, specializing in small business startups bookkeeping, payroll, tax reporting services, income tax planning and preparation, and CFO consulting....


  • Tucson, United States Arizona Foot Specialists LTD. Full time

    Arizona Foot Specialists, LTD. is seeking a bilingual Front Office Specialist with exceptional customer service skills and a professional demeanor. As a Front Office Specialist you will be responsible for several administrative and clerical tasks but the most important is patient interaction. Patient experience starts in the Front Office so it is important...


  • Tucson, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...


  • Tucson, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...


  • Tucson, United States Karlo Financial Full time

    Job DescriptionJob DescriptionJob Title: Remote Life Insurance Sales RepresentativeLocation: Remote (Anywhere in the U.S.)Employment Type: Full-time, Part-time, RemoteAbout Us:At Karlo Financial, we are dedicated to providing peace of mind and financial security to individuals and families through comprehensive life insurance solutions. As a remote life...