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Help Desk Support- Contract

4 months ago

Lombard, United States Hire Hero Full time

**Job Overview**:
**Can interview and start IMMEDIATELY**

**Technical Qualifications**:

- First-level support to investigate and resolve software and hardware problems for end-users, companywide.
- Previous experience in a corporate environment is a must
- Serve as the first point of contact for end-users seeking technical
- Utilize probing questions to gather important information and accurately document tickets that need to be created or updated.
- Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
- Perform basic remote troubleshooting by walking customers through problem-solving processes and probing questions.
- Identify and suggest possible improvements in established procedures.
- Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication
- Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
- Strong attention to detail
- Follow established processes and procedures while being adaptable when changes are needed.

**Job Types**: Full-time, Contract

Pay: $16.00 - $20.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- ServiceNow: 1 year (preferred)
- Active Directory: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Work Location: In person