Visitor Experience Associate
2 weeks ago
Proactively and warmly welcome visitors, offer guidance, invite participation, and provide information and services.
- Actively sell admissions, memberships, and tickets by phone and in-person to all MCA events in a pleasant, yet expedited fashion.
- Answer calls from MCA main line.
- Keep desks and other brochure racks stocked with museum guides and brochures.
- Stay informed of current and upcoming exhibitions, performances, public programs, educational programs, and marketing campaigns.
- Stay informed of museum policies on membership, security, and emergency procedures.
**Qualifications, Knowledge, Skills and Abilities**:
- Exceptional customer service and communication skills
- Ability to remain calm under pressure, use good judgment, and respond effectively to visitor questions and concerns.
- Ability to work well within a team as well as independently.
- Ability to communicate effectively and professionally with a diverse group of people.
- Strong attention to detail and the ability to stay organized and maintain accuracy in data entry and financial transactions.
- Ability to adapt to frequent changes of routine and pace without loss of efficiency or composure.
This is a part-time position with a flexible schedule which may include evenings, weekends, and holidays with openings and special events as assigned. Must be available to work 15-29 hours per week, with confirmed Tuesday availability. Ability to perform occasional light lifting, operate computers, printers, and telephones and general mobility throughout the building required.
P.S. The MCA provides **great benefits** to part-time staff that include: visiting the MCA’s galleries, curator led staff tours of MCA exhibitions, discounts at the MCA Store and MCA restaurant Marisol, discounts for MCA Stage and other programs, plus a wide variety of discounts at many cultural institutions in the Chicagoland area.
This position is part of a bargaining unit represented by AFSCME Council 31.
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