Front Desk Coordinator

2 weeks ago


Chicago, United States McDonald's Corporation Full time

Job Description

Calling all extroverts If you have a hospitality background and love interacting with new people every day, this role is for you. We are looking for individuals to help us provide a welcoming environment in our Global Headquarters in the West Loop, Chicago. This is an on-site role (Monday - Friday) from 6:45a-5:30p.

There are two main components of the Front Desk Coordinator / Guest Experience Leader (GEL) role - receptionist and concierge.

Responsibilities

* Warmly welcome visitors and employees to our Global Headquarters or to Hamburger University.
* Assist visitors in obtaining visitor badges to enter the office areas.
* Provide visitors and/or employees with information about daily meetings or events.
* Assist visitors in downloading and navigating our mobile app.
* Answer any visitor questions, including regarding travel, restaurant recommendations and where they can store their luggage.
* Direct visitors to restrooms, beverage service, and other building amenities.
* Help with wayfinding within the building.
* Provide administrative support, as needed.
* Act as an ambassador for the McDonald's brand.
* Serve as the subject matter expert in our visitor management system.
* Demonstrate exemplary hospitality skills; be customer obsessed, displaying a friendly, positive attitude.



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