Catering Associate

3 weeks ago

Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

Hours: 24 hours per week

Shift: 2:00 PM - 8:00 PM or 2:30 PM - 8:30 PM, (Required to Work Every Weekend and Works Holidays)

Location: Feinberg/Galter; FL BS

Union Hourly Compensation (nonnegotiable): $19.15 (+ $0.97 Shift Pay Differential). The role is graded as a non-exempt position, meaning you are eligible for overtime.

The Catering Associate reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Catering Associate supports the Department of Food & Nutrition by providing patient meal service to include: patient menu selection, tray assembly and delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items to designated patient care areas. The Catering Associate supports service excellence standard to include but not limited to patient satisfaction rounds, service recovery and excellent communication with management team to ensure patient satisfaction. The Catering Associate is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.

Responsibilities:

Must be able to follow oral and written instructions such as policies and procedures 

Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks

Must be able to read and comprehend patient menus

Takes patients menu selections prior to each meal

Adheres to diet and allergy restrictions for patient food orders 

Must be knowledgeable of diet restrictions and comfortably answer questions

Offers alternatives to menu allowed on prescribed diet in accordance with allergies, sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections (following provided guidelines)

Assembles trays according to patients menu on ticket in a timely and accurate manner

Follows tray presentation and condiment standards

Serves and retrieves patient trays from patient rooms in a courteous and professional manner

Accurately delivers trays to patients and visitors according to established procedures

Conducts Catering Rounds as instructed to ensure patient satisfaction  

Must display a “Can-Do” - Service Excellence mindset

Follows facility and departmental infection control policies and procedures

Retrieves trays within one hour of service

Observes HIPAA and Patient Identification guidelines

Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator

Cleans and sanitizes coffee carts daily

Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service.

Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, nursing staff, patients and visitors  

Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures

Follows established food-handling practices to maintain food safety standards and comply with infection control procedures

Delivers floor stock daily according to pars

Completes daily documentation of floor stock, tray and other floor deliveries accurately for accounting and quality purposes

Rotates floor stock according to food safety procedures

Documents refrigeration temperatures daily in patient pantries that contain floor stock

Maintains galleys in safe, clean and organized  manner

Operates equipment properly, safely and efficiently according to established procedures

Reports all damaged and unsafe equipment to management

Completes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning  

Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals

Maintains work station area in clean and orderly manner

Completes routine projects or detail cleaning duties as assigned

Attends department in-services and meetings 

Completes Hospital required training and surveys

May assist in Dishroom, Servers as needed

Follow established break schedule unless otherwise directed by manager

Maintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of food

Maintains established levels of supplies for work area

Notifies management of workload status and availability for additional assignments or need of additional assistance

Assists in the orientation of new employees in the department by demonstrating basic duties of job

Responds to management requests in a positive and timely manner

Performs other duties as assigned

AA/EOE.

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