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Massage Therapy

4 months ago

Merritt Island, United States La Bella Spa Full time

Thank you for your interest in La Bella, an award-winning day destination including winner of Best Day Day Spa in the Southeast United States. As the very first spa on the Space Coast and one of the first in Florida, we are proudly over 40 years strong in our quest to serve Brevard County. Our happiness culture is designed to “make life beautiful” with a positive and productive energy among our expert team for our very special clientele.

Step 1: Please honestly and thoroughly respond to each question.

**Division/Department**:
Massage and/or Body Department

**Reporting Relationship**:
Depart. Leader, Spa Manager & Director

**Professional Objectives**:
To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience. Also, therapist must portray a professional self-image and perfect treatments/products technical knowledge and skills. Invest in self education by becoming a multi-tasking body therapist.

**Position Activities and Responsibilities**:

- To perform all treatments according to spa protocols and rituals
- Performs body treatments and massage therapy recommended by analyst
- Skilled on all body treatments offered on the spa menu
- Interacts cooperatively with other spa team members to provide a seamless guest experience
- Presents warm, gracious, and professional persona towards guests and co-workers
- Adheres to a high professional image standard such as: dress, grooming, language, and lifestyle
- Practices the highest standard of sanitation, neatness, and visual presentation
- Actively builds repeat clientele
- Attends and participates in all general and team meetings
- Assists with laundry and spa cleaning
- Maintains treatment room cleanliness
- Attends all in-house training and commits to outside continuing education
- Participates in all aspects of marketing/special events planning and execution
- When asked, evaluates potential new team members for various positions
- Mentors/trains new team members to help them grow
- Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
- Adheres to work schedule and has good work ethics
- Team player and assists others whenever asked
- Maintains a positive and professional attitude
- Sets and achieves goals and targets

**Desired Qualifications**:

- Valid massage license
- Highly desirable special skills: deep tissue, pregnancy massage, Shiatsu, Sports, and Ayurvedic massage, hot/cold stones, knowledge of aromatherapy
- Guest service oriented with ability to deliver the ultimate spa experience
- Experienced with body treatments including the use of Hydrotherapy and Vichy Shower equipment
- Ability to follow protocols and directions
- Welcomes training and educational opportunities
- Bilingual
- Experienced therapist

**Behavioral Characteristics**:

- Guest service oriented
- Enjoys team environment and interaction with co-workers
- Excellent communications skills
- Flexible and cooperative
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment
- High energy, able to work in a fast paced environment
- Good with time management, prompt, completes treatments within assigned time
- Good sense of humor
- Self-motivated and positive
- Able to work well under pressure
- Seeks out knowledge and enjoys learning/strives for professional growth

**Performance Expectations**:

- Monthly target and goal achievements +/
- Average service volume per guest:

- Average service upgrades per guest:

- Average home care volume per guest:

- Guest retention rate:

- Referral generation rate:

- Attendance
- Guest satisfaction rating
- Knowledge and skills
- Attitude
- Image

Other expectations are outlined in the performance review.