Production Administrative Scheduler

3 weeks ago


Fort Myers, United States Groundworks Operations, LLC Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
- Job Description

**Alpha Foundation Repair**, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.

**Responsibilities**:

- Must be positive and motivated with excellent communication skills
- Ability to adapt quickly to changes in work strategy
- Telephone Interaction with Customers
- Inbound and Outbound Calls
- Schedules work to be installed
- Confidently makes decisions and effectively communicates with all levels of management.
- Performs customer follow-ups with a variety of information
- Maintains Customer Information
- Records and updates computer-based customer information accurately and timely
- Provides necessary information to inner-company resources
- Distributes information as needed for company flow
- Performs administrative duties
- All other duties as necessary

**What is required to join our team as Production Scheduler**:
Typically possesses a High School Degree/GED

Previous call center/customer service experience highly desired

Customer Focus; Customer Service

Sales mentality

Phone Skills

Excellent Oral/Verbal Communication

Excellent writing skills

People Skills; Interpersonal Savvy

Problem-Solving

Data Entry Skills

**What we provide for our employees**:
Bi-weekly Pay plus bonus structure

Full-time nonseasonal work

Superior training will ensure you start with immediate success

Competitive and rewarding, family-oriented culture

Advanced leadership training opportunities

World-class training and support

Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

**Who is Groundworks?**

With **more than 50 locations across the USA, **Groundworks** is the fastest-growing foundation solutions company in the country**

Recognized as a **_Top Workplaces USA _**company and offering **_ownership _**_for everyone_**,** **we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are **_stronger together_**. That's why we're proud to be the Groundworks Tribe Our shared culture, resources, work ethic, and even the lingo we use unites us as **_#OneTribe_**.**

When _customers_ choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job’s done right.

When _you_ **choose Groundworks, you'll join thousands of Tribemates who are making history.** _It’s the Groundworks difference_

**So come and help us make history.** **_Join our Tribe_**

**#Groundworks #StrongerTogether #OneTribe



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