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Night Auditor/front Desk Clerk

3 months ago

Martinsburg, United States Hilton Garden Inn Martinsburg Full time

Job Description

The Aikens Group and the Hilton Garden Inn, in Martinsburg are seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry.

The Night Auditor represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization. Night Auditor must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, numbers skills and be detail oriented.

**The responsibilities and expectations of a Guest Service Agent**:

- Facilitates the overall operation of the front desk while delivering a welcoming and problem-free stay
- Acts as a Customer Service Representative.
- Demonstrate a high level of customer service at all times
- Ensure the pleasant and accurate experience for Guests, from booking reservations, both check in/out, and all necessary processing of charges and payments
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure that Management and other shifts are kept fully aware of any relevant feedback from guests and, or, other departments
- Handle cash and credit card transactions accurately and securely.
- Be familiar with all events, functions and groups as well as the hotel brand, product and surrounding area.
- Balance the books on excel spread sheet
- Coordinate requests for maintenance and repairs.
- Attend appropriate training courses and meetings, when required
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- **Qualifications include**:

- Flexibility in schedule. Weekends and holidays required.
- The ability to stand for an 8-hour shift.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team

Pay: $15.00 - $16.00 per hour

Schedule:

- 8 hour shift
- Overnight shift

Work setting:

- In-person

Ability to Relocate:

- Martinsburg, WV 25403: Relocate before starting work (required)

Work Location: In person