Guest Service Supervisor

2 weeks ago


Oakland, United States AC HOTEL | RESIDENCE INN BY MARRIOTT OAKLAND DOWNTOWN Full time

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Responsibilities**:

- Greet and welcome all guests approaching the Front Desk in accordance with Marriott standards.
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests
- Log and pack lost and found for guest retrieval
- Review Front Office log audit as necessary
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a room housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain a clean work area.
- Inventory for Market.

**Requirements**:

- Previous experience in hotel management or hospitality management is preferred
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency is a plus
- Exceptional guest relations skills with a focus on providing personalized service
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Proficient in using computer systems for reservations, check-ins, etc.
- Flexibility to work evenings, weekends, and holidays as required
- Fosse experience preferred

Pay: $26.00

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Fosse: 1 year (preferred)

Pay: $26.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)

Ability to Commute:

- Oakland, CA 94612 (required)

Ability to Relocate:

- Oakland, CA 94612: Relocate before starting work (required)

Work Location: In person


  • Guest Advisor

    4 weeks ago


    Oakland, United States GameStop Full time

    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...

  • Supervisor

    2 months ago


    Oakland, United States Dunkin Donuts Full time

    The Supervisor will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Benefits of working for a Dunkin' franchisee: - Competitive wages -...

  • Guest Service Agent

    1 week ago


    Oakland, United States Hilton Full time

    Guest Service Agent (Temporary) - Hilton Oakland Airport A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and...

  • Guest Advisor

    1 month ago


    Oakland, United States Gamestop Corp. Full time

    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...


  • Oakland, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent - OAK Description **Position Overview** Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping...

  • Guest Service Agent

    7 days ago


    Oakland, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AMXM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Operations Supervisor

    1 month ago


    Oakland, United States HYATT Hotels Full time

    At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the...


  • Oakland, United States AC HOTEL | RESIDENCE INN BY MARRIOTT OAKLAND DOWNTOWN Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests using the hotel's reservation system - Answer phone calls and provide information to guests or transfer calls to the appropriate department - Handle guest requests and complaints, ensuring prompt resolution - Assist with reservations and...

  • Service Assistant

    1 month ago


    Oakland, United States El Pollo Loco Full time

    Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner. Responsibilities/Duties: Follows company food handling, guest service and safety procedures. ...


  • Oakland, United States Front Porch Full time

    **St. Paul's Towers** **Summary**: Under the supervision of the Dining Room Manager, a Server, interacts with our residents and employees of Front Porch residential facilities, and ensures they have a great experience when dining. Servers are responsible for positive guest interactions while serving in a friendly and efficient manner. At all times, servers...


  • Oakland, California, United States Department of Veterans Affairs Full time

    Job Title: Support Services SupervisorCompany: ConfidentialThe Support Services Supervisor role at the Oakland Regional Office involves planning, organizing, administering, and directing the support services work for the organizations served with a focus on total functions.About the Job:Location: Oakland, CA (Remote job possibility)Telework Eligible: Yes,...

  • Supervisor

    4 weeks ago


    Oakland, United States Oakland Ice Center Full time

    Job DescriptionJob DescriptionSHARKS SPORTS & ENTERTAINMENTSAP Center • Tech CU Arena • Sharks IceSupervisor Job DescriptionTitle:SupervisorDepartment:Building OperationsReports to:Cheryl Nichols, Assistant General ManagerPrimary job location:Oakland Ice CenterFLSA and FTE status:Non-exempt and part-timeSalary range or grade:$23.86/per hourDate...


  • Oakland, United States Ace Parking Management, Inc. Full time

    **About Us**: One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to...


  • Oakland, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 3300 Lakeshore Blvd, Oakland , CA 94610 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection of...


  • Oakland, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 3300 Lakeshore Blvd, Oakland , CA 94610 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection of...


  • Oakland, United States Watermark Retirement Communities Full time

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we've been a company that celebrates people, their stories, and their meaningful interactions-because every interaction matters! Watermark is focused on keeping...


  • Oakland, United States Watermark Retirement Communities Full time

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we've been a company that celebrates people, their stories, and their meaningful interactions-because every interaction matters! Watermark is focused on keeping...


  • Oakland, United States Impec Group Full time

    Job DescriptionJob DescriptionImpec Group focuses on the human touch --- which encompasses our collective experiences, health, safety, and wellbeing in the workspace. We exist to serve people. Our mission is people’s success within the workplace industry through Innovation, Integration, and Integrity. By integrating innovation and integrity, we help people...


  • Oakland, California, United States Impec Group Full time

    Impec Group focuses on the human touchwhich encompasses our collective experiences, health, safety, and wellbeing in the workspace. We exist to serve people. Our mission is people's success within the workplace industry through Innovation, Integration, and Integrity. By integrating innovation and integrity, we help people succeed in the workplace. We think...


  • Oakland, United States Impec Group Full time

    Job DescriptionJob DescriptionImpec Group focuses on the human touch --- which encompasses our collective experiences, health, safety, and wellbeing in the workspace. We exist to serve people. Our mission is people’s success within the workplace industry through Innovation, Integration, and Integrity. By integrating innovation and integrity, we help people...