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Community Design and Review Specialist

4 months ago

Murrieta, United States FirstService Residential Full time

**Job Overview**:The **Community Design and Review Coordinator** takes a lead role facilitating the community's architectural submittal processes and is the point person for homeowner interactions, responsible for consistently providing outstanding customer service. This person will schedule and coordinate the Design Review Committee meetings and perform various administrative duties to support the architectural process and community.

**Compensation**:$20-21/hr.

**Your Responsibilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Follows and exemplifies FirstService Residential's Global Service Standards and Core Values.
- Maintains a positive working relationship with fellow Associates, Homeowners, and Visitors.
- Creation and maintenance of accurate and complete records as required to properly and effectively implement the Architectural Programs. This includes homeowner computer files, architectural reports and correspondence, appeal correspondence/requests, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.
- Follow the proper architectural procedures as outlined in the Association's governing documents, department's policies, and as otherwise directed.
- Document, track, and update architectural requests in Connect and Smartwebs.
- Schedule and/or coordinate DRC meeting dates with homeowners, vendors, and the DRC in a timely manner.
- Maintain accurate and complete records of homeowner communication and architectural submittals.
- Utilize Company technologies to perform job functions.
- Report any safety or hazardous items immediately to supervisor.
- Attend team meetings, committee meetings, Board meetings, or industry functions as required.
- Must have reliable transportation and be able to drive to other work locations, perform site reviews, pick up supplies, etc.
- Prepares for and attends all DRC meetings as designated by association requirements.
- Conduct and advise the DRC during Committee meetings in accordance to governing documents and state law.
- Maintain consistent and regular attendance.
- Work closely with other Associates as well as the DRC members and consultants in a professional manner.
- Any and all other assignments as deemed necessary by the Board of Directors or supervisor.
- Availability for and participation in community events as directed.
- Take ownership of the Design Review Committee and Process immediately.
- Become the Design Review (Architectural) Process expert for the association within a reasonable amount of time (9 months.)

**Skills & Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Have reliable transportation, a current California driver's license, and the current state mandated vehicle insurance.
- Ability to work with strong personalities and possesses strong internal and external customer relation skills.
- Ability to communicate effectively with all levels of Management, Associates, Members and others.
- Works well under pressure and in a fast paced environment.
- Demonstrates attention to detail and displays exceptional organizational and time management skills.
- Is able to work independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
- Be flexible, able to take direction, offer valuable input, communicate effectively, and work as part of a high functioning team.
- Sees tasks and assignments through to resolution.
- Strong ethical practices.
- Excellent attendance and punctuality.
- Possess excellent written and oral communication skills and is proficient in English; additional languages are a plus.
- Effectively communicate with the Board, Homeowners, or Visitors through written and verbal correspondence.

**Education & Experience**
- Experience in property management or a closely related field.
- High school diploma or equivalent.
- Minimum 2 years' experience in an office environment.
- 3 years customer service experience preferred.

**Physical Requirements and Working Environment**:

- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Must be able to lift 30 lbs.
- Must be able to sit and stand for extended periods of time.
- Must have finger dexterity for typing/using a keyboard.
- Talking and listening occur continuously in the process of communicating wit