Experience Management Data Coordinator

4 weeks ago

Chicago, United States McDermott Will & Emery LLP Full time

Build your big career with the Firm that does **Big Law better**. McDermott Will & Emery is a leading global law firm that brings together more than 1,400 lawyers and 1,200 business professionals. We celebrate excellence, collaboration and community and have been recognized as a top workplace by _The American Lawyer_, _Working Mother Magazine_, _Vault_ and the Human Rights Campaign.

At McDermott, we don’t just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.

**With us, you’ll find**:

- **A Firm where everyone belongs**:Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself
- **Enthusiasm for diverse perspectives**:We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
- **Support to feel your best and do your best**:Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental and financial health, with an emphasis on work/life balance.
- **Real rewards for real work**:We offer generous compensation packages that recognize hard work and excellence.

The Experience Management Data Coordinator provides administrative support for the Firm’s experience management data system and maintains its evolving expectations, standards, and best practices. This position coordinates with all aspects of experience data used by the Firm to support business development, including routine reporting, research, cleansing, deduplication, and enrichment. The Experience Management Data Coordinator relies on limited experience and judgment to plan and accomplish goals.

**As an Experience Management Data Coordinator you will**:

- Perform daily data audits in experience management system to ensure data accuracy of accounts and contacts
- Monitor inbound and outbound system integrations and maintain the data integrity across the system
- Administer the data entry process
- Automate data quality rules to remove to cleanse inaccurate or duplicate data and standardize data entries
- Collaborate with business stakeholders to understand data requirements that support strategic initiatives
- Perform root cause analyses of issues and ensure remediation according to data management policies and standards
- Develop, implement, and maintain data quality processes, training, and reference materials
- Collaborate with attorneys and BD leaders to create and maintain targeted practice, industry, and ad-hoc reports

**Job Specifications**:

- Bachelor’s degree
- Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- Knowledge of marketing technology systems
- Familiarity with data profiling, root cause analysis and quality improvement techniques
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to translate user requirements to technical specifications
- Ability to work under tight deadlines and prioritize responsibilities
- Ability to work in a collaborative environment

As part of our ongoing commitment to be **#AlwaysBetter** for our people, clients and communities, we have created a culture of belonging that champions your individuality as both a person and a professional. From our competitive compensation, top benefits and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career. With McDermott, you can live a life you love both in and outside of the office.

**Physical Demands and Work Environment**:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Demands**:

- While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
- Employee must occasionally lift up to twenty (20) pounds

**Work Environment**:
Typical indoor office environment

**Disclaimer**:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

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