Intake /data Coordinator

4 days ago

Chicago, United States Franciscan Outreach Full time

Position Description
Franciscan Outreach’s mission is to provide healthy meals, safe shelter and critical services that affirm the dignity of those experiencing homelessness and empower them to gain the stability they need to transition into permanent housing. The Intake Coordinator is responsible for facilitating the timely, low-barrier acceptance process for guests referred for shelter and services, including entry of guest data into the client database. The Intake Coordinator supports the case managers to deliver services to guests, supports shelter staff to maintain shelter environment, and contributes to the development of a data-informed and systems-level perspective for the organization.

Essential Duties & Responsibilities
- Receive new guests; complete intake, service plan, guest files; enter complete data into client database; orient new guests to the shelter and its policies; according to agency policy
- Become trained and proficient in the use of HMIS database
- Record guest attendance, maintain bed count, ensure shelter capacity is maximized
- Coordinate with the System Administrator to ensure ongoing accuracy of paper and electronic client files
- Complete reports, collect and update data, and assist in grant preparation
- Coordinate with the System Administrator and shelter management to identify areas for improved physical file-keeping
- Create a positive, welcoming, safe atmosphere for shelter guests by providing trauma-informed services using a harm reduction philosophy, including but not limited to:

- Crisis intervention
- Appropriately and professionally respond to and advocate for guest needs
- Provide appropriate requested information and direct service requests to case managers
- Monitor the environment and guest activities to ensure the safety of guests, volunteers, and staff
- Encourage compliance with shelter routines and rules; hold shelter guests accountable for upholding program expectations
- Help guests work through conflict
- Perform general administrative functions such as completing communication log, answering the phone, sorting and distributing mail, and responding to inquiries in a professional manner
- Collaborate and communicate with internal departments and partner providers
- Communicate observations, concerns, interactions to daily log, case managers, shelter management according to policy
- Assist with maintaining shelter cleanliness
- Participate in group and/or individual supervision and staff meetings
- Participate in trainings and staff development opportunities
- Other duties as assigned

Skills needed
- Demonstrate an understanding of and commitment to the organization’s mission, vision, and core values, including ability to work from Harm Reduction perspective and provide Trauma-Informed Care; experience using Motivational Interviewing preferred
- Strong interest in and ability to work closely and respectfully with guests who have experienced homelessness and may be dealing with mental health symptoms, substance use disorders, trauma, physical disabilities, and health conditions, etc.
- Maintain professional demeanor
- Good problem-solving and conflict-resolution skills; assess emergency situations and respond sensitively and effectively
- Self-directed and comfortable working independently, without constant direct supervision, and with a team
- Complete high-quality work in a constantly-changing, stressful environment
- Manage and complete multiple demands; superior organizational skills
- Maintain appropriate ethics and boundaries, including maintaining confidentiality
- Work as a positive, supportive team member with staff from a wide variety of races, religions, cultures, ages, educational backgrounds, sexual orientations, and identified genders
- Strong oral and written communication skills
- Gather information from a variety of sources
- Consistently maintain required documentation
- Remain alert and oriented throughout shifts
- Physical ability to lift 25 pounds, sit, bend, reach, and perform cleaning duties

**Qualifications**:

- Bachelor’s Degree in Social Services or related field, or equivalent experience, preferred
- Computer skills with proficiency in Microsoft Office. Experience using a Homeless Management Information System (HMIS), or data and/or customer relations management (CRM) system; must have the ability to obtain an HMIS license in a timely manner.
- Experience working with people experiencing homelessness, mental health, and substance use disorders preferred
- May be required to become First Aid and/or CPR certified
- Required to become certified in overdose prevention and administer Naloxone

Additional Requirements:
All staff are expected to abide by the policies of Franciscan Outreach including, but not limited to, rules governing ethics, confidentiality, dual relationships, honesty, and integrity. All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach. Staff mus

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