Branch Office Manager

4 weeks ago


Woburn, United States Pine Environmental Services Full time

Excellent opportunity to join Pine Environmental Services as an **_Office_ ** **_Operations Manager_** in our Massachusetts market. Pine is North America's leading environmental equipment rental, sales and service company and we are growing.

**Position Overview**: The Office Manager's primary responsibility is to direct day-to-day activities in the Woburn facility in order to delivery outstanding customer service, exceptional equipment quality and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing all operational processes and procedures, equipment rentals and sales, marketing initiatives and create a safe work environment through solid decision making and "Doing the Right Things Right."

**Primary Responsibilities**:
Leadership
- Hire, train and develop staff to ensure all functions are performed competently and efficiently
- Set clear expectations for performance and evaluate results
- Manage and coach team members for success and empower to make good business decisions
- Engage in staff activities and hold staff accountable for delivering results
- Create a professional workplace and model acceptable behavior
- Demonstrates Pine Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations and Performance)
- Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements

Operational Excellence
- Maintain an efficient, clean and organized branch
- Ensure all equipment meets Pine quality standards
- Confirm that customers are receiving clean, calibrated and working equipment
- Follow operations workflow procedures from order through delivery and returns through invoicing
- Maximize equipment utilization
- Confirm compliance with all company state and federal policies and procedures
- Support other locations with equipment or other services
- Be the primary after hours contact for the location

Customer Focus
- Ensure excellent customer experience through each key touch point
- Delivery exemplary service and quality products
- Monitor and lead proactive customer satisfaction efforts
- Partner with other departments as internal customers to achieve goals
- Resolve any discrepancies that impact customer satisfaction

Sales & Revenue Growth
- Ensure rental and sales revenue goals are achieved
- Lead monthly sales and operational review
- Follow up on new and expanded business opportunities
- Focus on customer retention methods
- Partner with outside Technical Sales Representative to develop and execute successful sales strategies

Other duties, as assigned or required.

**Key Qualifications**:

- Bachelor's Degree or equivalent work experience
- 5 years management responsibility
- Knowledge and experience in the equipment rental industry highly preferred
- 2 years environmental and/or NDE industry experience preferred
- Clean driving record (MVR will be run)
- Analytical thinker with solution orientation
- Proactive approach with high sense of urgency to succeed
- Excellent written and verbal communication skills
- Effective leadership, motivational, and organizational skills
- Ability to multi-task, plan and organize time
- Computer skills (Outlook, MS Excel, Word, PowerPoint)

Pine offers an attractive Benefits package including: Medical, Dental, Vision, 401(k) with Company Match, Flexible Spending Accounts (FSA), Company Paid Life Insurance, Short Term Disability, Long-Term Disability, Optional Life Insurance and an Employee Assistance Program.

Pine believes in the growth and development of our diverse workforce. EOE/M/F/D/V

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- On call

Ability to Relocate:

- Woburn, MA 01801: Relocate before starting work (required)

Work Location: In person


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