Customer Service Representative

2 weeks ago


Brookfield, United States Anderson Process Full time

**Summary**:

- The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.

**Essential Duties and Responsibilities**:

- Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
- Oversee all ecommerce orders including communication, processing, and payment collection.
- Conduct Point-of-Sale (POS) and Chat Bot communications.
- Provide expertise and product consulting on customer inquiries.
- Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
- Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
- Process returned goods (RMA).
- Communicate with manager on all issues that affect sales, profits, and customer satisfaction.
- Maintain professional and technical knowledge by attending educational workshops and vendor training.
- Other duties as assigned.

**Education/Skills/Experience**

**Required**:

- Strong attention to detail, must be a self-starter and able to take direction to result with mínimal supervision.
- Excellent communication skills, multi-tasking, and problem-solving ability.
- Excellent interpersonal skills; professional and outgoing personality.
- Experience with ERP Business systems used in Industrial Distribution.
- Must be proficient with Microsoft Office and Google products.

**Preferred**:

- Customer service experience in the industrial equipment industry.
- Familiarity with pumps, hoses, and filtration products is a bonus.

**Physical Requirements**:

- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

**Anderson Process is an Equal Opportunity Employer**

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- Do you now, or will in the future, require sponsorship for employment status (e.g., H-1B visa status, etc.) to work legally for our company in the United States?
- What is your target compensation for this position?

Work Location: In person



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