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Customer Service Agent

2 months ago

Austin, United States Omni Logistics Full time

**Company Overview**:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first
- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

**Position Summary**:
Inventory, load, pull and pack products with 100% accuracy at all times.

**Core Responsibilities & Duties**:

- Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures.
- Research information to solve customer service problems.
- Document and record monthly activities for period end reporting.
- Provide work coverage for other employees' absences when necessary.
- Perform other duties as assigned by department Supervisor and/or Manager.

**Job Requirements & Qualifications**:

- Knowledge of customer service practices and administrative procedures.
- Accurate data entry is a necessity.
- Must be able to multitask.
- Must have excellent communication skills (written and verbal).
- Exemplary customer service skills are required.
- Must be a self-starter with common sense, a professional attitude, and strong problem-solving abilities.
- Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions.
- Ability to work cooperatively with others at all levels within the organization.
- Requires the ability to make judgments and work with minimum supervision.
- Knowledge of warehouse management system SAP is a plus.
- Availability for occasional short shift on Saturday or Sunday.
- Availability for coverage time from 10am-7pm.

**What We Offer**:

- Competitive base salary.
- Two weeks of paid time off within the first year of employment, sick time and holidays.
- Company provided life insurance.
- Health, vision, and dental insurance options.
- Commuter benefit plan.
- Optional supplemental life insurance.
- 401(k)
- Wellness program.
- A great place to work with a terrific culture.

Pay: $17.00 - $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Work setting:

- Hybrid work

Ability to Relocate:

- Austin, TX 78744: Relocate before starting work (required)

Work Location: Hybrid remote in Austin, TX 78744