Assistant Store Manager

2 weeks ago

Oakbrook Terrace, United States Mosaic Full time

**DESCRIPTION**

The **Assistant Store Manager - Sales** must be a goal-driven individual, expected to create and promote an extraordinary experience and a “consumer first” environment in the retail store for one of the world’s most recognized and exciting brands. The Assistant Manager will have specific responsibilities in associate management in the retail space, to include hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levelsand maintain the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.

**Assistant Store Manager - Sales**:

- Responsible for managing the sales associate team including ownership of measurable sales results and associated KPIs.
- Lead a ‘Radically Helpful’ sales team, skilled to provide personal solutions & brand trust

**Annual Salary Range**: $72,000-$80,000

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**RESPONSIBILITIES**

**Essential Functions of this Position**
- Be the expert on ‘Radically Helpful’ customer service and brand ecosystems.
- Responsible to drive store sales
- Create an inclusive, collaborative, and engaging environment.
- Support the Store Manager in daily operations and store management
- Manage execution of opening and closing proceduresincluding visual merchandising, inventory management, daily coverage plans and system reconciliation.
- Guide all employees within the store, set task prioritization, resolve issues and customer escalations.
- Build and coach teams, focusing on techniques which promote customer solutions, loyalty and measurable results.
- Responsible for inventory management and brand visual excellence.

**Supervise personnel**:

- Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
- Consistently demonstrate excellent interpersonal, leadership, and coaching skills
- Create a work environment where motivated people can excel, exceeding daily ownership goals
- Oversee floor experience - act as Floor Leader to ensure consumers receive a world-class experience
- Own consumer coordination and welcome process
- Support team and assist with consumer interactions and transactions
- Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key metrics and hold associates accountable for poor performance
- Perform role plays with associates on a regular basis to demonstrate world class service
- Facilitate weekly personnel training/educational sessions to stay up-to-date on store products and competitive technology
- Resolve or escalate appropriately any service issues.

**Management and Development**:

- Interview, hire and make necessary discipline decisions including terminations, for personnel Inspire and engage associates by motivating team to succeed
- Promote passion, pride and commitment
- Lead by example and serve as a resource for product knowledge
- Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
- Improve associate engagement through appropriate behaviors and actions
- Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
- Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
- Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams
- Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout

**QUALIFICATIONS**:

- 3+ years’ experience in Retail Management in high touch customer facing environments
- Proven ability to manage large dynamic teams
- Proven ability to achieve measureable sales results
- Effective communication, presentation and interpersonal skills
- Strong organizational skills with attention to detail
- Experience working with any of the largerconsumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.
- Possess strong written and verbal communication, and working knowledge of G-Suite
- Payroll review and approvals experience preferred
- Have a strong working knowledge of human resources policies and standard operating procedures
- Experience conductingcoaching, counseling and performance, positive reinforcement.
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and leaddirect reports
- Ability to work flexible hours, including evenings, weekends and holidays
- Work with associates to elevate skills and performance, providing coaching on opportunitiesfor improvement
- Medical, Dental, Vision, and Telehealth
- Basic Life Insurance and AD&D
- 401(k) Plan with

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