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Assistant Property Manager

4 months ago

Austin, United States New Aspen Management Llc Full time

**_POSITION: ASSISTANT COMMUNITY MANAGER_**:
**REPORTS TO**: COMMUNITY MANAGER

The purpose of this job description is to communicate responsibilities and duties associated with the position of **ASSISTANT COMMUNITY MANAGER**. While the following information should be considered a comprehensive description of this position, it should be noted that some responsibilities and duties may not be specifically addressed.

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

**JOB SUMMARY**: The **ASSISTANT COMMUNITY MANAGER** is to assist the Community Manager in effectively managing the assigned property. In the manager’s absence, the **ASSISTANT COMMUNITY MANAGER** will assume all responsibilities associated with accomplishing the property objectives as set forth by the property supervisor and property owner. In addition, the **ASSISTANT COMMUNITY MANAGER** is directly responsible for maintaining daily, weekly, and monthly reports including accurately reporting of rents and deposits received.

**DUTIES AND RESPONSIBILITIES**

Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.

**INCOME COLLECTION**
- Deposit all monies prior to bank close each day.

**RESIDENT RELATIONS**
- Maintains positive customer relations attitude.
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested.
- Delegates inspections or inspects with resident all move-in/move-outs.

**MARKETING**
- Must be knowledgeable of all phases of leasing and resident retention.
- Works with lease renewals each month.
- Greets prospective clients, shows property and performs leasing duties as necessary.
- Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
- Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.
- Conducts outreach marketing weekly or as assigned by Community Manager

**ADMINISTRATIVE**
- Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
- Organizes and files all applicable reports, leases and paperwork.
- Processes move-ins and move-outs.
- Process all sure deposits.
- Accepts service requests from residents and routes to maintenance for prompt processing.
- Conducts service follow-up with resident when work is completed.

**GENERAL**
- Performs any additional duties assigned by Community Manager or Property Supervisor.

**Work Hours**

40 hours per week that may include holidays or weekends. Overtime must be approved by your supervisor prior to working over 40 hours.

**WORKING ENVIROMENT**
- Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
- Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (Less than 10% of the time).

**QUALIFICATIONS**

Position requires at least one year experience in property management. Must have basic computer knowledge.

**PHYSICAL REQUIREMENTS**
- Stand and walk or sit alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 50% sitting at desk.
- Have frequent need (33% to 66% of the time) to perform physical activities:
Bend/Stoop/Squat Pick up litter, filing

Climb Stairs Show and inspect property

Push and Pull Inspect and show property, open and close doors, cabinets

Reach Above Shoulders Inspect property, store/receive supplies or packages
- Constant need to (66% to 100% of the time) to perform the following activities:
Writing/Typing Corporate, inter-office, resident communications

Grasping/Turning Telephone, doorknob use

Finger dexterity Operation of office equipment
- Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)

20lbs-25lbs Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66% of the time)

Under 10lbs. Constant need (66% to 100% of the time)

**VISION REQUIREMENTS**
- Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small details and computer screens.
- Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys).

**HEARING REQUIREM