HR Operations Specialist, Amer

2 weeks ago

Santa Clara, United States Pure Storage Full time

Company Overview:
**BE PART OF BUILDING THE FUTURE.**

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:
**HR Operations & Shared Services Team at Pure**

Pure Storage is proud to support a world-class employee experience, and people teams like Pure’s HR Operations & Shared Services Team are a core part of our global experience. We engage with our 5,000+ employee population across 37 countries in a regional structure, and our Team Leads and HR Operations Specialists partner with our employees, HR Business Partners, Talent Acquisition and other cross-functional teams to deliver best-in-class support and perspective.

**Responsibilities**:
**Responsibilities**:

- Through Pure's Case Management System (PERC), powered by ServiceNow - manage a caseload of employee & manager inquiries over a broad spectrum of topics across Employee Lifecycle including but not limited to statutory and company policies on Pay and Rewards, Benefits, Payroll and Leave Entitlements. In addition, help employees navigate and provide information on company guidelines and transacting on cases such as Internal & International Mobility, Employee Job & Organizational data changes, Employment Verifications, etc.
- Be knowledgeable and well-versed with Pure's HCM Information System (Workday) to transact, track, and audit high-volume transactions from onboarding to exit via PERC, while leveraging professional communications with employees and managers.
- Collaborate effectively across HR and non-HR cross functional teams (i.e. HR Business Partners, Talent Acquisition, Benefits, Payroll, IT, Facilities) on a broad range of topics, as needed.
- Engage with external partners/vendors on a needed basis in relation to onboarding matters.
- Provide a high-touch employee experience as new hires onboard to Pure, from engaging with them at preboarding stage ensuring required onboarding tasks are completed, to conducting the New Hire Orientation (hosted every Monday) on their first day at Pure. Concurrently, coordinating with internal stakeholders (IT, TA, Facilities, Payroll, Benefits, Health & Safety etc.) and handling essential HR documentations (passports, background checks, etc.) to ensure the process is seamless and the new hire has a smooth start.
- When appropriate, escalate complex topics to senior team members in a timely manner, with an eye towards identifying and implementing a solution.
- Support Global, Regional & Country Projects within HR Ops and in partnership with HRIT as needed, in view of the continual efforts in driving process simplification & Pure’s commitment to digitalizing employee experience.

Qualifications:
**What you bring to the table**:

- 1+ year(s) experience in a HR position or equivalent (e.g. hospitality, customer services, customer relations)
- Bachelor's degree and / or equivalent work experience
- Strong verbal and written communication skills with attention to details
- Customer focused mindset
- Ability to flex in & out of initiatives, employee cases & issues where required and take the ownership of assigned tasks and projects
- Ability to work across time zones and comfort in a virtual work environment through Zoom meetings
- Comfort working with remote management, remote updates and weekly check-ins with your manager and team
- Team player who demonstrates a positive, 'can do' attitude - willingness to roll up your sleeves and be excited to contribute in all parts of the Pure employee experience
- Strong interpersonal skills to build and maintain relationships with a diverse group of individuals
- Strong organizational skills with keen attention to detail and problem-solving skills to thrive in a fast paced, always changing environment
- Possess the maturity to work with & manage confidential information
- Quick and passionate learner
- Ability to adapt quickly

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