Sales Operations Specialist

2 weeks ago

Santa Clara, United States Xoriant Full time

Xoriant reasonably expects the pay rate for this position to be within the following range: $40.00/hour-$50.00/hour.


Job Title: Sales Operations Analyst, Order Management

Duration: 6+ Months Contract with possibility of extension

Location: Santa Clara, CA - Hybrid


Role:

Sales Operations Analyst, Order Management within the Sales Operations department ensures the accurate and timely processing of a high volume of purchase orders. You will work out of our NAM office and will report to a manager in our Santa Clara headquarters. The role demands incredible attention to detail, the ability to work as part of a team and on one's own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements. This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter.


Your Impact

Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system Sales Operations Analyst, Order Management receives and processes all types of purchase orders from Palo Alto Networks' distributors and direct resellers in each of the three assigned regions (EMEA, JAPAC & NAM).

Handle escalation of activities and ensure accuracy on approved quotes Review all required documentation are transferred to the back office Adhere to contract and licensing terms and recognition policies are met Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner.

Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping.

Collaborate with other external and internal departments to quickly resolve customer concerns.

Interact directly with Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. As required Liaises with Sales Rep, Inside Sales for opportunities and quotes related issue, with Deal desk for pricing and quotes matters, may collaborates with sales Ops. For any operational issues and Sales Account team for account registration related issues.

Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders.


Skills:

Enthusiastic, dependable, team-oriented, and able to work with minimal supervision Excellent time management, organizational. And communication skills

Ability to communicate with all levels in the organization, external and internal customers, and work effectively in a team environment

Willingness to work on a flexible schedule and Overtime, according to activity volume

Experience with Salesforce.com and SAP is preferred Quote to Cash

2-3 years related experience


Required

SALESFORCE.COM

ORDER MANAGEMENT

TIME MANAGEMENT

SALES OPERATIONS




Regards,

Akangsha Mohite

Associate Team Lead

E: akangsha.mohite@xoriant.com


Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

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