Assistant Community Manager
2 months ago
**Job Overview**:
**Compensation: $22-25/hr**
**Responsibilities**:
- Take client calls, manage work order process, interact with vendors, and resolve client matters.
- Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by Community Manager and/or Supervisor.
- Provide "Buddy System" backup for assigned buddy during absences.
- Maintain, and update accurate back-up binder.
- Consistent use and maintenance of FSR Connect, including, but not limited to; Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, "Info Center", and Community Profile as needed.
- Coordinate with assigned CM's to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings.
- Assists with obtaining RFP proposals, such as Reserve Analyst, Audit/Taxes, small projects and comparison proposals.
- Assist with reviewing, input, separate and handle mail for assigned CMs.
- Coordinate meeting logistics as required.
- Submit charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
- Manage parking stickers, hang tags, amenity keys, fobs, and reservations, website, safe listing for assigned properties, and administration of gate access software.
- Manage, and process homeowner amenity and/or security deposits, and refunds.
- Conduct occasional community walkthroughs if approved by Regional Director or VP.
- Organize and maintain homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the CM.
- Maintain and upload documents to Association Documents and Record Center (ADRC)/Connect as requested by CM, or Supervisor per company policy.
- Assist with Newsletter completion and collection articles.
- Maintain an organized workspace according to company procedures.
- Greet clients as appropriate.
- Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures.
- Manage client meetings, site visits, meeting follow-up, violation communication and overall processes for addendum accounts as assigned.
- Manage violation module, and issue written correspondence for non-addendum accounts at the direction of the CM.
- Conduct regular touch base meetings with CM representatives.
- Complete payroll entries each day in accordance with employee handbook.
- Must have reliable transportation and be able to drive to other work locations.
- Other duties as assigned.
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
**Knowledge, Skills & Proficiencies**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Ability to work under tight deadlines and consistently meet deadlines.
- Exhibit professionalism, professional attire and demeanor at all times.
- Maintain reliable transportation to assigned clients.
- Demonstrates effective communication skills consisting of oral, written and listening skills.
- Demonstrates problem-solving abilities.
- Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
- Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
- Demonstrates organizational skills and ability to independently prioritize daily workload.
- Must have minimum typing speed of 40 WPM.
- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.
**Education & Experience**:
- Must have a minimum of a GED or a high school diploma.
**Physical Requirements & Working
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