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Student Success Advisor
3 months ago
Job Description:
Berklee has launched an innovative student success advising model, with a significant investment in transforming academic advising services into a holistic student support system. With a student-centered approach, the Student Success Advisor will affirm each individual student’s capacity for self-direction, personal development, and growth. In addition to providing traditional academic advising, the Student Success Advisor will be the central point of contact and coordinator of a student success network. Through proactive outreach and engagement, the Student Success Advisor will ensure each student is aware of and has access to the resources, programs, and supports provided in academic programs, academic support services, accessibility resources, personal counseling, wellness services, student affairs, student aid, international student services, and career services.
Student Success Advisors monitor and track the progress of an assigned cohort-based caseload of undergraduate students, and focus on student success outcomes throughout the entire student journey at Berklee, including academic milestones like core curriculum completion, major declaration, time-to-degree progression, and graduation. Student Success Advisors build and nurture ongoing relationships with academic chairs, faculty, and various support staff. They bring current best practices and theories in the areas of student success and persistence, academic advising, and student identity development to their daily work. Critical to this role is approaching student advising with an ethic of care and ability to provide a personalized approach that builds strong, authentic, and trusting relationships with students.
**Responsibilities**:
- Advising:
-Monitor and track progress of assigned caseload through academic milestones (music core completion, major declaration, graduation, etc.) and partner with students to meet those milestones
-Support academically at-risk students—including those withdrawing from courses, off-track for timely graduation, not meeting satisfactory academic progress—and provide coaching and strategies as appropriate
-Actively connect students to faculty and academic department advising, support services, and programming to help students make the most of their academic experience
-Coach students on connecting the dots about college policies, procedures, and academic options to create goals and an academic plan that works best for them
Programming and Administrative:Develop and coordinate workshops, class visits, and advising events that support the goals of the SSA department
-Coordinate proactive care and outreach with health and wellness services to ensure student well being
-Work with trained student peer mentors to deliver student success advising support
-Establish a presence on campus at events and activities that illustrates a commitment to students and their success
-Maintain good records and notes of student advising sessions and other advising connections
-Create and maintain ongoing reports of the academic progress of assigned caseload and initiate outreach and interventions provided by SSA leadership
-Support the preparation and facilitation of all programs and events hosted by the SSA department and the Student Success division
Additional
**Responsibilities**:
Some evening, weekend, and holiday hours required
-Follow through with other duties or projects as assigned by the Student Success Advising leadership team as well as the Assistant Dean, Student Success Advising
-Stay abreast of new developments in the fields of student success and persistence and academic advising, and share learnings with advising team members.
-Effectively work within multiple databases and student platforms, and continue to enhance knowledge and proficiency in cutting-edge technologies to support caseload management
Knowledge and Skills Required
Bachelor’s degree required. Master's preferred.
-One to two years experience in a higher education setting and a strong professional interest in the field of academic advising, student success and persistence and/or student development and learning theories
-Experience and/or strong professional interest in advising and supporting a diverse student population, including students who identify as Black, Latinx, Indigenous, and/or Asian Pacific Islander
-Ability to quickly learn, understand, and use technology/software programs, with a focus on predictive analytics and SIS systems
-Energy, empathy, listening skills, and a desire to work in a progressive office and innovative team that requires proactive and student-centered approaches
-Strong desire to work as part of a team
-Ability to adapt to new and rapidly changing situations
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
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