Eye Care Advisor/technician
1 month ago
Provision's Eye Care Advisor/Technician creates exceptional value in the lives of our patients by delivering the Provision experience: ensures all patients receive the highest quality care, provides a lasting impression for patients coming into our offices and makes a difference in the lives of patients we serve. This is especially important in a medical environment where people may be apprehensive about health issues. Must be able to multitask and respond to the needs of the patients, doctors and other medical staff efficiently and calmly.
- Responsibilities_
Greet patients without delay
Promptly answers the telephone in a friendly and courteous manner
Explain all required paperwork, tests, products and services; be sensitive to patient health information, maintain charts, perform prescreening to prepare the patient for the doctor.
Show patience and courtesy to indecisive or difficult customers and patients
Review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Management when necessary
Performs work accurately and thoroughly despite time pressure and customer volume
Obtain the patient's reason for visit, health and family histories; review and record medications, obtain and record testing measurements and frame measurements
Keeping track of supplies and maintaining office equipment.
Demonstrates knowledge of utilizing client insurance benefits, appointment book/scheduling procedures and computer operation/procedures
Identify situations involving unsatisfied customers and acts quickly for resolution
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
Places contact lens orders, processes shipments and properly submits invoices for payment
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
Explains to customers processing and expected delivery times
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all associates/patients
Quickly responds to changes in store promotions with appropriate staff communications
Demonstrates good product and service knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have
Clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed
- Skills_
Establish positive patient rapport and build relationships for repeat customers
Strong written and oral communication skills to exchange information in a team-oriented environment
Pro-active in problem solving
Must be proficient in relevant medical terminology and vocabulary
Attention to details
Strong customer service skills
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise
Previous experience in customer service, retail and/or optical
Strong interpersonal skills
Previous experience required. Saturday availability is a must. This position is eligible to earn commission. Must be able to travel between multiple offices (Hoboken, Jersey City, Union).
Office hours: Weekdays 10am-7pm, Saturdays 10am-6pm
**Job Types**: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's (preferred)
**Experience**:
- HIPAA: 2 years (required)
- Ophthalmology: 1 year (required)
Work Location: In person
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